IT Support Engineer

Key Responsibilities:

• Install, configure, and troubleshoot operating systems (Windows/macOS).
• Implement and manage hard disk encryption and endpoint security solutions (Antivirus).
• Administer and support Microsoft Office 365 (user creation, mailbox management, access control).
• Provide basic support for cloud platforms such as Microsoft Azure (preferred), AWS, or other cloud services, including:
• Resource creation and configuration
• Basic monitoring and access management
• Manage laptop and IT asset inventory, allocation, tracking, and audits.
• Troubleshoot hardware, software, and network-related issues for end users.
• Ensure compliance with basic IT security policies and best practices.
• Coordinate with vendors and internal teams for issue resolution when required.
• Create and maintain technical documentation and asset records.

Required Skills & Qualifications:

• Experience in OS installation and troubleshooting.
• Knowledge of Hard Disk Encryption (BitLocker or equivalent).
• Hands-on experience with Office 365 administration.
• Basic understanding of endpoint security and antivirus solutions.
• Basic cloud knowledge of Microsoft Azure (preferred) or AWS/other cloud platforms.
• Experience in Laptop / IT Asset Management.
• Good verbal and written communication skills.
• Ability to work independently and handle multiple tasks.

Preferred Qualifications:

• IT-related degree or diploma.
• Basic understanding of networking concepts (LAN, WAN, VPN).
• Exposure to IT service management tools or ticketing systems.