Solutions Engineer

Why We’re Hiring This Role:

• Enterprise prospects need hands-on technical guidance to go from interest to a successful pilot to production.
• Vapi’s API has 4,200 points of configuration, so enterprises can deploy even the most complex CX use cases. Solutions Engineers bring that to life during the sales cycle.
• Solutions Engineers are the bridge between customers, Sales, and Product. What you learn in the field shapes what we build next.

What You’ll Do:

• 30 days: Ramp on Vapi’s architecture, build your own voice agents end-to-end, and learn how customers build with our APIs.
• 60 days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs.
• 90 days: Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff.
• Ongoing: Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap.

Who You Are:

• 3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.
• You’ve worked at a high-growth company somewhere between Series B and Series F.
• You’re a world-class educator who can explain complex systems to engineers and executives alike.
• You’re hands-on with code. You’re comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly.
• Experience with telephony, contact center platforms, or LLM-based applications is a strong plus.
• You stay calm and resourceful when a live demo or pilot goes sideways.
• Bonus: You’ve built your own startup.

Why Vapi:

• Generational impact: Build the human interface for every business
• Ownership culture: 70% of the company are previous founders
• Kind team: The founders, Jordan and Nikhil, are Canadians
• Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer:

• Real stake: We offer a competitive salary and excellent equity ownership
• Comprehensive health coverage: medical, dental, and vision plans
• Team love: We love hanging out, and we do quarterly off-sites
• Flexible time off: take what you need
• More: catered meals, transportation, gym, and a $10k annual L&D budget