Senior Business Process Consultant

What You'll Do:

• Analyze business processes and operational workflows across OCIO divisions and field operations to identify opportunities where AI can improve efficiency, decision-making, automation, and mission outcomes…
• Identify, document, and prioritize AI use cases through stakeholder interviews, workshop facilitation, and operational analysis; build and maintain comprehensive AI Use Case Repository
• Translate business needs into prioritized AI use cases, requirements, and measurable outcomes to inform the AI Strategy, 3-Year Roadmap, and AI Team priorities
• Develop business cases for AI initiatives quantifying expected benefits, resource requirements, implementation timelines, and success metrics
• Support AI-PMO operations by providing business analysis, stakeholder engagement, and change management expertise for AI initiatives
• Document as-is and to-be process maps, create business cases, and define KPIs to track AI implementation and transformation outcomes
• Support organizational change management activities including impact assessments, readiness evaluations, and adoption planning for AI and technology transformation initiatives
• Facilitate cross-functional engagement with Cyber, Infrastructure, Mission Delivery, Business Support, and field stakeholders to ensure AI initiatives align with mission priorities
• Facilitate workshops, design thinking sessions, AI ideation sessions, and collaborative problem-solving activities
• Create communications materials, training content, and knowledge transfer assets supporting AI adoption; incorporate user feedback and lessons learned into playbooks
• Support AI governance activities by documenting AI use case approval processes, decision criteria, and prioritization frameworks

What You've Done:

• Master’s degree + 7 years of experience in business process consulting, business analysis, or organizational change management; equivalencies considered (16 years of experience with no degree, AA + 12 years' experience, BA/BS + 10 years)
• Ability to obtain a Public Trust clearance
• Demonstrated expertise in business process analysis, process improvement methodologies (Lean, Six Sigma), and workflow optimization
• Proven experience translating business requirements into technology solutions and use cases
• Strong change management capabilities with experience developing and executing change strategies
• Experience facilitating workshops and engaging diverse stakeholders to identify improvement opportunities
• Excellent facilitation, communication, and stakeholder management skills * Ability to document complex processes and requirements in clear, actionable formats … Desired
• Professional certifications (CBAP, Lean Six Sigma, PMP)
• Experience supporting federal government or DHS transformation initiatives
• Familiarity with AI/ML technologies and how they enable business process automation
• Experience identifying and documenting AI use cases in enterprise or government environments
• Experience with Agile business analysis techniques and user story development
• Prior experience in law enforcement, protective services, or national security environments
• Knowledge of AI ethics, responsible AI principles, and federal AI guidance

What We Offer:

• 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed
• Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)
• Group Term Life, Short-Term Disability, Long-Term Disability
• Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness
• Participation in the Discretionary Time Off (DTO) Program
• 11 Paid Holidays Annually