Corporate IT & Infrastructure Manager

Tryzens Limited is an international digital agency and our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles, to deliver compelling experiences that delight and engage their customers.

With headquarters based in London and a proven development centre at Trivandrum, India, a near-shore office at Sofia in Bulgaria, at Melbourne, Sydney, Brisbane in Australia and at Indianapolis in USA. Our areas of expertise include the delivery of digital solutions (eCommerce and non-commerce), multi-channel retail solutions, and project management amongst others. We provide competitive solutions and services to several blue-chip clients primarily within retail, financial services, and other industries. We have built our delivery-focused reputation upon technical innovation, in-depth business knowledge, and creative vision, all of which support our objective of helping clients to gain true value from digital solutions. We have a platform-neutral independent approach working with the world's leading technology partners, including Salesforce, SAP Commerce, Adobe Commerce, Shopify, OpenCart, WooCommerce, BigCommerce, CommerceTools, Prestashop and Middleware.

We are looking for a Corporate IT & Infrastructure Manager to lead our corporate IT function, ensure robust operational performance, and drive team empowerment. This role calls for a strong leader with hands-on knowledge in infrastructure and desktop management, vendor oversight, IT governance, and cloud/on-premise technology environments. The ideal candidate will have a proven track record in building accountable, high-performing teams and delivering IT services aligned with business objectives. This is an office-based role, and the successful candidate will be required to work from our Trivandrum office.

You'll manage a team of skilled professionals and be accountable for end-to-end IT service ownership, governing external vendors, driving operational excellence, and aligning technology services with regulatory standards and business priorities.

Core Responsibilities:

• Team Leadership & Development:
• Manage, mentor, and support a multidisciplinary IT team to consistently deliver value added IT and services to our growing business.
• Demonstrate forward thinking around where the organization is going and how technology can support these efforts.
• Advocate and help define IT architecture vision from a strategic perspective, including internal and external platforms, tools, and systems.
• Act as the coach and mentor to team members and technical staff on their assigned project tasks.
• Conduct product work reviews with team members and help with hiring the best talent.
• Foster a culture of innovation, ownership, accountability, and continuous improvement.
• Develop and execute training plans to elevate team skills.
• Act as the Subject Matter Expert for all IT Engineering activities and collaborate with fellow Tryzenauts to understand new requirements while ensuring high levels of delivery within the team.
• Manage and evolve ways of working/processes of the IT Engineering team to ensure all team deliverables are consistently met.

Corporate IT:

• Accountable for the provision of devices, their adherence to Tryzens security policies and ongoing estate management to our global user base.
• Accountable for Vendor management of Suppliers to ensure a consistent, high quality and secure delivery.
• Manage IT vendor relationships, contracts, procurement, and performance tracking.
• Oversee budgeting, cost control, and service delivery from third-party vendors.
• Collaborate with Tryzenauts and manage suppliers to ensure seamless IT support, including (but not limited to): Leavers/joiners process, device provisioning, security best practices, connectivity.
• Drive adoption of modern workplace tools and practices (e.g., Co-Pilot).
• Set in place and execute best practice processes for Access Management across Tryzens estate.

Atlassian Support:

• Work with our Operations team to manage the continuous optimisations and updates to our Atlassian Suite.
• Work with Operations team for implementation and communication of all security patches/updates to Atlassian.
• Lead platform scalability and migration efforts as needed.

IT Operations & Infrastructure:

• Oversee corporate IT infrastructure, including cloud and on-premises environments, Firewalls, network connections and support.
• Provide high-level guidance on infrastructure-related tasks and emerging technologies.
• Ensure best practices in desktop management, including Microsoft tools and hardware management.

Strategic Planning:

• Develop and execute IT strategies that align with business needs and future growth.
• Identify opportunities for improvement and innovation in IT service delivery.
• Act as a trusted advisor to senior leadership on IT-related matters.
• Usage of AI in leveraging Productivity and Operational efficiency.

Audit and Security:

• Ensure all IT delivery, setup and processes are executed in line with best practice security frameworks such as ISO 27001/9001 working closely with Tryzens internal and external teams.

Essential Experience:

• 12+ years of progressive experience in IT roles, with 3+ years in a leadership capacity.
• Proven experience managing enterprise infrastructure delivery platforms using modern techniques (e.g. containerisation, auto scalability, security policies, compute/storage etc, CI/CD).
• Proven budget management experience of IT spend and ongoing optimisation.
• Line Management and development of a multi-disciplinary IT team.
• Strong understanding of enterprise, corporate IT environments and service delivery.
• Understanding and operational experience of networking, administration, security, and compliance best practices.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Experience:

• Hands-on experience with Atlassian tools administration and optimization.
• Experience providing Cloud IT services within a digital organisation.
• Knowledge of one or more of the following monitoring/observability tools and processes inclusive ELK stack, CloudTrail, Kibana, Grafana, Prometheus. Infrastructure monitoring using Nagios, Zabbix, New Relic.