Analyst, Onboarding

Here’s what you’ll be doing

We're looking for a detail-oriented Analyst to help drive and scale Toddle's onboarding function – the process through which every new school gets set up, trained, and has a great initial experience of Toddle. You'll work closely with regional teams to keep onboarding running smoothly across different types of schools, while owning the data, systems, and process rigor that lets us do this at scale.

Your key responsibilities will include:

• Owning Toddle's onboarding process end-to-end, in close collaboration with regional teams, ensuring schools move smoothly from kick-off to go-live.
• Drive key onboarding projects and initiatives and automating workflows using AI where possible
• Analyze onboarding data, build reports and dashboards, and surface insights that help identify bottlenecks and improve the onboarding experience.
• Track KPIs and SLAs for onboarding (e.g. time to onboard, NPS), flagging risks proactively to stakeholders.
• Define, maintain, and evolve SOPs, playbooks, and process documentation for onboarding
• Collaborate seamlessly with cross-functional stakeholders (Product, Tech, Customer Education) to keep onboarding metrics and long-term projects moving
• Master and own Vitally (our Success CRM) for onboarding – the system of record for tracking every school's onboarding journey – and keep it accurate, current, and useful for the team