Manager, School Success

Here’s what you’ll be doing

We are looking for a diligent, driven, passionate person for our efforts on engagement and retention of our schools in a high growth environment.

The School Success Manager will work with a set of 50-60 schools to deliver the following:

• Onboard: Coordinate the setting up of accounts of new schools
• Train: Work closely with the schools to ensure they are trained in Toddle
• Engage: Proactively look at schools to ensure that they get the most out of Toddle

The School Success Manager will work directly with the School Success Lead, and will be supported by designers, developers, content writers, and data analysts. The north star metric for the School Success Manager is the school’s happiness.

Key Responsibilities:

The School Success Manager role can be split into two key functions: Reactive support and proactive support.

Reactive support

• Cater to the training requests received from schools,
• Coordinate the closing of bugs/requests received from schools through emails or other communication channels

Proactive support

• Ideate and devise ways to continuously improve our interactions with the schools
• Analyse the usage details from their partner schools and work to improve on the same
• Maintain academic calendars for your partner schools and reach out to them proactively
• Help create training content that we can share with schools to help them use Toddle better
• Help create pedagogical content to support understanding of the users

Is this someone that looks like you?

• Is passionate about technology and the impact it can create in education
• Is tech savvy and can quickly learn new technology tools
• Has knowledge of progressive curriculums such as IB PYP, IB MYP, IB DP, IGCSE etc (not mandatory)
• Has prior experience working in a similar role in a B2B organisation (not mandatory)
• Has excellent written and oral communication skills in English
• We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, Hustle and Humility
• Is based anywhere in Colombia or Mexico

Excited about the role?

Here are some more benefits:

1) Flexibility at work

• Work from anywhere – home, co-working space, cafe or even the hills
• Block “no-meeting hours” to enable uninterrupted focused work

2) Exposure to diverse learning opportunities

• Work across different projects & teams to develop skills outside of your core expertise

3) Industry best leave policy

We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:

• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.

4) No bell curve performance evaluations

We put in a lot of work to hire the best, and therefore we don’t expect anyone to deliver less than the best!

5) And yes, a super fun and diverse group of folks to collaborate and grow with

Still with us? Here’s the process:

1) Shortlisting:

• Complete the form on this page.
• We’ll check out your application and assess it for a fit.
• If shortlisted, you’ll hear from us within 2-3 days.

2) Interview Process: Typically, we do 2-3 rounds of interviews, a written assignment, and deep reference checks.

3) We value your time and aim to communicate proactively at all stages of your application. You can always reach out with any questions!