Director, Client Service

Job Title: Director, Business Development

Job Duties:

• Be the primary contact for customers and be in regular communication with customers to assess customer satisfaction and react to any issues.
• Compile industry trend data and campaign and spend data from various platforms to assemble client facing materials for the purpose of selling through products.
• Collect and analyze data related to customers target demographics and users, advising them on best practices of reaching intended audience.
• Use various platforms to analyze spend and marketing activity data to present back to customers to illustrate successful use of product.
• Help companies form their marketing strategy as it relates to digital and programmatic channels.
• Forecast all potential activity for customers and analyze various trends in marketing spend for those partners helping them to optimize activity.
• Responsible for being expertly aware of customers competitors, helping them to create unique marketing strategies.
• Closely monitor industry trends and trade literature to expertly speak to customers about state of the industry and guide them to adapt strategies.
• Attend tradeconferences to meet with customers and prospective customers educating them on company software.
• Develop and implement various procedures for company teams to service customers.

Job Requirements:

• Bachelor’s degree (U.S. or foreign equivalent) in Marketing, Marketing Management or related field and eight (8) years of experience in the job offered or related role.
• Must have three (3) years of sales experience working for an online publisher, ad network, ad exchange, ad server, or senior agency.
• Must have three (3) years of experience meetingcompany revenue goals, including developing strong client relationships at media agencies, pitching capabilities and customizing ad tech products and services to meet their programmaticneeds, and using Salesforce to track and report revenue.
• Must have three (3) years of communication experience, including speaking with C-level clients to pitch ad tech products and services within a large media agency.
• Must have three (3) years of negotiation experience including building commercial endeavors and rate cards for a media agency client.
• Must haveone (1) year of experience creating relationships with decision-makers at enterprise client level,including having directly sold media or ad tech services to programmatic teams and Strategic Investments teams.
• Domestic travel required up to 10% of the time to visit client sites.