IP Customer Program Manager

Roles and Responsibilities:

• Own day-to-day coordination and communication between customers and IP Product and Engineering teams.
• Align product milestones, deliverables, and customer engagement plans with product strategy and the signed statement of work.
• Coordinate architects, design teams, software engineers, product managers, and other stakeholders to deliver agreed actions and commitments.
• Establish and maintain program plans, goals, tracking processes, and customer service-level agreements, including turnaround times and escalation paths.
• Lead program reviews, communicate status and risks to senior leaders and stakeholders, identify improvement areas, and drive corrective actions. Use AI tools where they can improve program processes.

Who You Are

• You have a bachelor’s or master’s degree in Business, Computer Science, Electrical Engineering, or a related field, or equivalent relevant experience.
• You bring five or more years of customer program management experience, ideally supporting IP products or semiconductor technologies.
• You have experience in CPU, SoC, or silicon development as an engineer, technical lead, or program manager, and can engage comfortably with technical teams.
• You can translate technical details into clear status, dependencies, trade-offs, and executive-ready updates; you’re organized, proactive, and follow open items through to resolution.
• You understand the semiconductor and compute IP landscape. Experience with Arm, RISC-V, x86, AI accelerator, subsystem, or GPU IP—and AI inference or training technologies—is preferred. You’re familiar with tools such as Jira, Asana, Smartsheet, or Confluence.

What We Need

• Own day-to-day coordination and communication between customers and IP Product and Engineering teams.
• Align product milestones, deliverables, and customer engagement plans with product strategy and the signed statement of work.
• Coordinate architects, design teams, software engineers, product managers, and other stakeholders to deliver agreed actions and commitments.
• Establish and maintain program plans, goals, tracking processes, and customer service-level agreements, including turnaround times and escalation paths.
• Lead program reviews, communicate status and risks to senior leaders and stakeholders, identify improvement areas, and drive corrective actions. Use AI tools where they can improve program processes.

What You Will Learn

• Deepen your understanding of accelerated compute IP products and the customer needs that shape their development.
• Build experience connecting customer requirements with product strategy and complex hardware and software delivery.
• Strengthen your customer program leadership and executive communication across a range of technical and business stakeholders.
• Explore practical ways to apply AI tooling to program coordination and processes.