Instructional Designer II

Job Summary

The Instructional Designer is responsible for designing, developing, publishing, and maintaining high-quality learning solutions for internal teams and external customers. Working closely with Product Managers, Subject Matter Experts (SMEs), and cross-functional teams, the Instructional Designer transforms complex business and technical concepts into engaging learning experiences that drive product adoption, knowledge retention, and learner success.

This role owns the end-to-end learning content lifecycle, including instructional design, multimedia development, LMS administration, learner communications, and continuous content improvement.

Key Responsibilities

Learning Needs Analysis & Planning

• Partner with Product Managers, SMEs, and stakeholders to identify training requirements for new products, features, enhancements, and releases.
• Define learning objectives, target audiences, training scope, and success criteria.
• Design learning programs, curriculum, learning journeys, and certification pathways.

Content & Multimedia Development

• Design and develop learning assets including eLearning modules, presentations, learner guides, knowledge articles, job aids, assessments, quizzes, videos, and microlearning content.
• Translate complex business and technical concepts into learner-friendly training materials.
• Create and edit instructional videos, software demonstrations, and product walkthroughs using Camtasia or similar tools.
• Develop and integrate voiceovers using ElevenLabs or similar AI-powered tools.
• Create learner-facing assets such as banners, flyers, infographics, learning catalogs, course thumbnails, and promotional materials using Canva or equivalent design platforms.
• Ensure all learning content aligns with instructional design, branding, accessibility, and quality standards.

SME Collaboration & Project Management

• Collaborate with SMEs to gather technical information, validate content accuracy, and review training materials.
• Manage content, review cycles, and incorporate stakeholder feedback.
• Coordinate multiple learning projects simultaneously while meeting quality and timeline expectations.
• Maintain organized documentation, content repositories, and version control practices.

LMS Administration & Learning Enablement

• Upload, publish, and maintain training content within the Learning Management System (LMS).
• Configure and manage courses, learning paths, catalogs, assessments, certifications, and learner assignments.
• Generate LMS reports and monitor learner engagement, completion, and effectiveness metrics.
• Maintain learner-facing learning portals and ensure content remains current and accessible.

Content Maintenance & Continuous Improvement

• Monitor product releases, enhancements, and feature updates to assess training impacts.
• Update training content to reflect product changes and maintain accuracy.
• Analyze learner feedback, engagement metrics, and course performance data.
• Recommend and implement improvements to enhance learner experience and training effectiveness.
• Stay current with emerging learning technologies, AI-powered tools, and industry best practices.

Required Skills & Qualifications

Instructional Design

• Strong understanding of adult learning principles, instructional design methodologies, and learning needs analysis.
• Experience designing curriculum, learning paths, assessments, and technical training content.

Content Development & Multimedia Tools

• Microsoft PowerPoint and Microsoft Word
• Camtasia
• Canva
• ElevenLabs or similar AI voice-generation tools
• Articulate Storyline / Rise 360 (preferred)

LMS & Learning Technologies

• Experience with Moodle, LearnUpon or equivalent LMS platforms
• LMS content publishing, course configuration, learner management, and reporting
• SCORM fundamentals
• Familiarity with Vimeo or any video hosting platforms is preferred

Professional Skills

• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, analytical, and project management skills.
• Ability to collaborate effectively with SMEs, Product Managers, and cross-functional teams.
• Ability to simplify technical concepts for diverse learners.

Preferred Knowledge

• Product Information Management (PIM)
• Master Data Management (MDM)
• SaaS products and customer education programs
• APIs, system integrations, and related technical concepts
• AI-assisted content development tools
• Agile product development environments

Education & Experience

• Bachelor’s degree in Instructional Design, Education, Learning Technologies, Technical Communication, Information Technology, Business, or a related field.
• 2–4 years of experience in Instructional Design, Learning & Development, Technical Training, or eLearning Development.
• Experience creating training for enterprise software products, SaaS platforms, MDM, PIM, ERP, CRM, or related technologies.
• Instructional Design certification is a plus.

This is a hybrid position that requires 3 days per week in office at our Bangalore location