Lead Implementation Consultant

Role Overview

Syndigo is looking for an Implementation Lead to drive high quality execution of global enterprise PXM, PIM, and MDM implementations, ensuring strong delivery governance, technical rigour, and predictable customer outcomes.

This role is accountable for hands-on implementation leadership across customer-led and partner-led programmes, covering solution configuration, integrations, delivery quality control, and day-to-day execution. The Implementation Lead works closely with Solution Architects, Program Managers, Engineering, Product, Partners, and customer teams.

The Implementation Lead is the technical quality gate for delivery. The role enforces standards, unblocks complex integrations, mentors delivery teams, and contributes reusable assets to Syndigo's Center of Excellence.

Key Duties & Responsibilities

Technical Delivery & Execution

• Lead hands-on technical execution across PXM, PIM, and MDM implementations and programmes, including configuration, integrations, and deployments
• Implement and validate complex workflows, business rules, and system behaviours across environments
• Drive data migration activities including mapping, transformation, validation, reconciliation, and cutover rehearsal
• Own environment strategy in practice, ensuring changes promote cleanly from development through to production

Integration & Data Engineering

• Build and support integrations with ERP systems, commerce platforms, vendor portals, PLM, DAM, and downstream applications
• Troubleshoot complex cross-system integration and data flow issues across environments
• Define and enforce error handling, retry, monitoring, and reconciliation patterns for production integrations

Cross-Functional & Partner Collaboration

• Work closely with Solution Architects, Program Managers, Product, Engineering, and customer teams to align execution with approved designs
• Coordinate delivery activities across internal teams, System Integrators, and partners to ensure consistent outcomes
• Hold partner delivery teams to the same technical standards applied to Syndigo teams

Delivery Quality & Governance

• Enforce delivery standards through technical reviews, code and configuration walkthroughs, and quality checkpoints
• Ensure adherence to approved data models, workflows, business rules, and integration patterns
• Contribute accelerators, templates, and best practice to the Center of Excellence
• Mentor Implementation Consultants and raise the technical floor of the team.

Working with AI

The Implementation Lead sets the working pattern for AI-assisted delivery inside a programme. The role decides where AI accelerates work, where human review is mandatory, and how AI-assisted output is quality controlled before it reaches a customer environment.

• Define where AI assistance is applied within a workstream, covering data mapping, transformation logic, test generation, log triage, and documentation
• Set the human-in-the-loop checkpoints for AI-assisted work and make them part of the quality gate
• Review AI-generated configuration, mappings, and scripts with the same rigour applied to hand-written work
• Coach Implementation Consultants on effective prompting, context supply, and validation technique
• Measure and report the delivery benefit of AI-assisted work rather than assuming it
• Ensure partners and System Integrators follow Syndigo's AI and customer data handling standards

Required Skills & Abilities

• Strong hands-on execution capability across enterprise SaaS implementations
• Proven ability to troubleshoot complex technical and integration issues under time pressure
• Strong understanding of PXM, PIM, MDM, or comparable data platforms and their integration patterns
• Ability to enforce delivery standards and quality benchmarks consistently, including with partners
• Excellent collaboration across architecture, programme, engineering, and customer teams
• Clear, confident communication with customers and partners, including under escalation
• Coaching and mentoring capability for less experienced consultants

Education & Experience

• Bachelor's degree required, or equivalent practical experience
• 8+ years delivering enterprise software or data platform implementations
• Experience in multi-team, multi-system, and partner-led delivery environments
• Experience in PXM, PIM, MDM, syndication, or eCommerce platforms strongly preferred