Cloud Ops Engineer II

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Provide production support, monitoring, and troubleshooting to maintain high availability and reliability of Syndigo's SaaS platform.
• Manage and support cloud infrastructure across AWS and Azure environments.
• Monitor and troubleshoot platform components running on Linux, Kubernetes, Docker Swarm, Elasticsearch, Kafka, Nginx, MSSQL, and related technologies.
• Investigate and resolve operational and technical issues while ensuring adherence to service levels and operational standards.
• Utilize monitoring, logging, and observability tools such as Grafana, ELK, Prometheus, Sensu, Zabbix, and Jenkins to identify and resolve issues proactively.
• Support incident, event, problem, capacity, backup, disaster recovery, security, and compliance management processes.
• Coordinate customer communications during maintenance activities, upgrades, hotfixes, and production incidents.
• Own and drive critical incident resolution, collaborating with Engineering, Product, Cloud Infrastructure, and Support teams.
• Perform root cause analysis (RCA) and implement corrective actions to prevent recurrence.
• Analyze application behavior, system performance, logs, APIs, and infrastructure metrics to identify improvements.
• Support onboarding, de-provisioning, backup, recovery, and environment administration activities.
• Create and maintain operational documentation, technical runbooks, reports, and knowledge articles.
• Participate in shift handovers and operational reviews to ensure smooth 24x7 service delivery.
• Identify opportunities for automation, monitoring enhancements, and continuous process improvement.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.
• 2+ years of experience in Cloud Operations, Production Support, Site Reliability, or Infrastructure Support roles.
• Experience supporting SaaS applications and production environments hosted on AWS and/or Azure.
• Strong experience with Linux administration and troubleshooting.
• Hands-on experience working with Kubernetes, Docker Swarm, Elasticsearch, Kafka, Nginx, MSSQL, IIS, or similar technologies.
• Experience using monitoring and log management tools such as Grafana, ELK, Prometheus, Sensu, Zabbix, or equivalent platforms.
• Familiarity with incident management, problem management, capacity planning, backup and disaster recovery processes.
• Experience troubleshooting REST APIs using tools such as Postman.
• Understanding of cloud IaaS and PaaS services and their operational management.
• Experience supporting large-scale production environments involving data imports, exports, and multi-tenant architectures.
• Familiarity with ticketing and service management platforms such as Jira Service Management, ServiceNow, or equivalent.
• Understanding of security, compliance, access management, and operational best practices within cloud environments.
• Strong analytical and problem-solving skills with the ability to diagnose complex technical issues.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced global environment.
• Exposure to Shell Scripting and Python is preferred.
• Customer-first mindset with strong ownership and accountability.
• Willingness to work in a 24x7 rotational shift environment from Bangalore.