Account Manager

The Role

As an Account Manager, you’ll serve as a trusted partner to our community of customers. Your mission is twofold: work alongside our internal teams to ensure customer happiness and success and drive growth by identifying upsell opportunities aligned to their needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success.

You’ll collaborate closely with colleagues across Product, Professional Services, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships.

Role Specifics

• Work Location: Remote (US) with a strong preference for candidates based in Central or Eastern Time Zones
• Travel: 50% (The percentage of travel is an estimation and may vary based on business needs.)
• Compensation Structure: In addition to the base salary listed below, <strong>this role is eligible to earn commission-based bonuses. </strong>When meeting 100% of goals, the expected total annual compensation for this role is $165K USD.
• Reporting Structure: Reports to the Manager, Sales.

What You Will Own

• Drive growth within an assigned customer territory by identifying upsell opportunities, managing a healthy pipeline, and achieving revenue goals
• Build trusted, long-term relationships with stakeholders across Higher Education and residential communities, understanding their unique goals and aligning StarRez solutions to their needs
• Lead the full sales cycle from outbound prospecting and customized product demonstrations to proposal delivery, contract negotiation, and deal closure
• Collaborate cross-functionally with product, services, and finance teams to scope solutions, manage licensing and invoicing, and support RFP/RFI responses
• Represent the voice of the customer internally by sharing insights that shape product evolution, go-to-market strategy, and community engagement
• Maintain accurate records of customer interactions, deal stages, and forecasts using Salesforce, Gong, and related sales tools
• Serve as a consultative partner post-sale, ensuring smooth handoffs, supporting adoption, and identifying ongoing opportunities for customer success

Required Qualifications

• 5+ years of experience in a higher education housing leadership role
• Experience utilizing StarRez (or similar) software to improve operations

Preferred Qualifications

• Bachelor’s degree
• Proven success in a revenue-generating or quota-carrying role, including experience with outbound prospecting and full sales cycle management
• Strong understanding of industry trends, the competitive landscape, and the evolving needs of the StarRez community with the ability to translate that into strategic solution positioning
• Demonstrated ability to build trusted relationships, influence stakeholders at all levels, and negotiate agreements
• Experience partnering cross-functionally with internal teams to design and deliver effective customer solutions

Reasons to join our Team:

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to receive your application! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.