Functional Architect

Role

You design the business logic of enterprise agents. You work with the AI engineers and the client. You change business processes into clear specifications for agents.

• 10+ years; 2+ years of relevant experience in Copilot Studio and building AI agents.

Responsibilities

• Lead discovery sessions with business and IT teams.
• Divide each business process into tasks for agents.
• Write the functional design for each agent.
• Define the business rules, exceptions and approval steps.
• Define which system holds each data item: Salesforce or D365.
• Define the access rights for each agent action.
• Write acceptance criteria and test cases with the engineers.
• Approve the agent behavior against the test cases.
• Show the solution to client stakeholders.
• Help junior consultants write specifications.

Required

• 10+ years in enterprise business applications.
• Strong functional knowledge of Salesforce.
• Strong functional knowledge of Dynamics 365 FnO.
• Experience with processes that cross CRM and ERP.
• Experience with fit-gap analysis, functional designs and UAT.
• Experience as lead on client projects.
• Clear written and spoken English.
• Experience with Copilot Studio agents.
• Knowledge of Azure and Power Platform.
• Knowledge of Entra ID and role-based access.
• Experience with MCP or connector integrations.
• Experience with tests for agents.

Why join Sonata Software?

Sonata Software is an AI-first modernization engineering company that helps enterprises transform legacy systems into intelligent, scalable business platforms. Powered by its Platformation framework and Harmoni.AI platform, Sonata delivers AI-led modernization across cloud, data, AI, Dynamics, test automation, and managed services. Headquartered in Bengaluru, India, Sonata has more than $1.2 billion in revenue and 6,400+ AI engineers supporting global delivery across regions including the US, UK, India, Malaysia, Mexico, Australia, DACH, and the Nordics. With deep partnerships across Microsoft, AWS, Salesforce, and Snowflake, Sonata helps Fortune 500 enterprises accelerate innovation, improve efficiency, and drive sustainable growth.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.