Product Manager

Key Responsibilities:

• Requirements Gathering & Analysis: Collaborate with Maritime HR stakeholders to understand current processes, pain points, and future needs related to the MACK ERP module. Conduct interviews, workshops, and surveys to elicit functional and non-functional requirements. Translate business requirements into system specifications and user stories. Identify opportunities for process improvement and automation within the HR module.
• System Configuration & Optimization: Work with IT development and support teams to configure and customize the MACK ERP module. Participate in UAT to ensure the configured system meets business expectations. Propose and implement solutions for system enhancements, integrations, and reports.
• Documentation & Training: Create and maintain BRDs, functional specifications, process flows, user manuals, and training materials. Develop and deliver training sessions to HR users on new functionalities and best practices.
• Support & Maintenance: Act as subject matter expert for the MACK Marine HR ERP module, providing ongoing support and troubleshooting. Assist in resolving system issues with IT support and vendors. Monitor system performance and suggest improvements.
• Project Management & Collaboration: Participate in project planning, execution, and monitoring for HR ERP initiatives. Facilitate communication between HR, IT, and other departments. Stay updated on MACK Marine ERP updates and HR technology trends.

Requirements

• Education: Bachelor's degree in Business Administration, Human Resources, Information Technology, or a related field.
• Experience: Minimum of 8-10 years as a Business Analyst with a strong focus on Human Resources systems or ERP implementations. Demonstrable experience with an HR ERP module (e.g., MACK Marine HR, SAP SuccessFactors, Oracle HCM, Workday, Infor HR, Microsoft Dynamics HR). Experience with MACK Marine ERP HR module is highly desirable. Proven experience in requirements gathering, process mapping, system configuration, and user acceptance testing. Experience in the maritime, shipping, or related industry is a significant plus.
• Technical Skills: Proficiency in business analysis tools (e.g., Jira, Confluence, Visio, Lucidchart). Strong understanding of database concepts and reporting tools. Familiarity with SQL is a plus.
• Domain Knowledge: Solid understanding of core Maritime HR processes including Seafarer Certification, Crew Planning, Crew Matrix Requisites, Payroll, Performance Management, Learning & Development, and Employee Data Management. Knowledge of Maritime HR statutory and regulatory compliance (e.g., local labour laws, data privacy regulations).
• Soft Skills: Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, able to explain technical concepts to non-technical stakeholders and vice versa. Ability to work independently and collaboratively in a fast-paced environment. Strong attention to detail and organizational skills. Proactive and results-oriented.