Operations Manager

Softmason Technologies India Pvt. Ltd. is a technology solutions company specializing in IT services, custom software development, enterprise applications, AI-powered solutions, cloud technologies, and digital transformation.

We focus on delivering innovative, scalable, and reliable technology solutions while maintaining operational excellence, strong client relationships, and efficient business processes.

Job Summary

We are seeking an experienced, proactive, and results-oriented Operations Manager to oversee daily business operations, optimize organizational processes, manage cross-functional teams, and ensure smooth coordination between departments.

The ideal candidate will have strong experience in IT company operations, employee management, project coordination, resource planning, process improvement, compliance, and business administration.

The Operations Manager will work closely with senior management, HR, Finance, IT, project managers, and client-facing teams to ensure operational efficiency, timely project delivery, and achievement of organizational objectives.

Key Roles & Responsibilities

1. Business Operations Management

• Oversee daily operational activities across departments.
• Develop, implement, and monitor operational policies and procedures.
• Ensure smooth coordination between HR, Finance, IT, Administration, and Project Delivery teams.
• Identify operational challenges and implement corrective actions.
• Monitor operational efficiency, productivity, and service quality.
• Ensure organizational activities align with company objectives.

2. Employee & Workforce Management

• Coordinate with HR regarding employee onboarding, attendance, leave, performance, and workforce allocation.
• Monitor employee productivity, discipline, and workplace compliance.
• Manage employee grievances and operational escalations professionally.
• Support workforce planning and resource utilization.
• Coordinate employee training, induction, and development activities.
• Ensure adherence to company policies and reporting structures.

3. IT Project & Delivery Coordination

• Work closely with project managers and technical teams to monitor project progress.
• Track project timelines, resource requirements, and deliverables.
• Coordinate resource allocation across development, testing, support, and consulting teams.
• Identify project delivery risks and escalate critical issues.
• Ensure operational support for timely project completion.
• Monitor client service quality and project performance.

4. Process Improvement & Operational Excellence

• Analyze existing business processes and identify opportunities for improvement.
• Develop and implement Standard Operating Procedures (SOPs).
• Introduce automation and digital tools to improve operational efficiency.
• Monitor operational KPIs and prepare performance reports.
• Reduce process delays, operational costs, and unnecessary administrative work.
• Promote continuous improvement across departments.

5. HR & Administrative Coordination

• Collaborate with HR on recruitment planning and workforce requirements.
• Oversee employee documentation and administrative processes.
• Coordinate with payroll teams to support accurate and timely salary processing.
• Support employee onboarding and offboarding procedures.
• Manage office administration, facilities, and vendor coordination.
• Ensure effective communication between management and employees.

6. Financial & Budget Management

• Monitor departmental operational expenses and budgets.
• Coordinate with Finance regarding vendor payments, invoices, and operational expenditures.
• Identify cost-saving opportunities without compromising service quality.
• Support financial planning and resource budgeting.
• Maintain accurate operational expenditure records.

7. Client & Stakeholder Management

• Coordinate with internal and external stakeholders to ensure smooth business operations.
• Maintain professional relationships with clients, vendors, and business partners.
• Resolve operational escalations and service delivery concerns.
• Participate in client meetings and operational reviews.
• Ensure service commitments and operational expectations are met.

8. Compliance & Risk Management

• Ensure adherence to company policies and applicable statutory requirements.
• Coordinate with HR and Finance on PF, ESI, payroll, and other statutory compliance activities.
• Maintain operational documentation and audit records.
• Identify operational risks and implement preventive measures.
• Ensure confidentiality and proper handling of company and employee information.

9. Reporting & Management Coordination

• Prepare daily, weekly, and monthly operational reports.
• Monitor departmental performance and productivity.
• Present operational updates to senior management.
• Track employee utilization, resource availability, and project allocation.
• Develop action plans to address operational challenges.
• Support strategic planning and business growth initiatives.

Required Skills & Competencies

Operational & Management Skills

• Business Operations Management
• IT Operations & Service Delivery
• Team Leadership & People Management
• Workforce Planning & Resource Allocation
• Project Coordination
• Process Improvement & SOP Development
• Vendor & Stakeholder Management
• Budgeting & Cost Optimization
• Employee Relations
• Risk Management & Compliance

Technical & Software Knowledge

• Microsoft Excel (Advanced)
• Microsoft PowerPoint & Word
• HRMS Platforms – Keka, Zoho People, or similar
• ERP & CRM Systems
• Project Management Tools – JIRA, Trello, Asana, or ClickUp
• Power BI / Business Reporting
• Google Workspace / Microsoft 365
• Understanding of Agile, Scrum, and SDLC processes

Educational Qualifications

• Bachelor's degree in Business Administration, Management, Commerce, Computer Science, Information Technology, or a related field.
• MBA in Operations Management, HR, Business Administration, or Project Management preferred.
• Relevant certifications in Operations Management, PMP, ITIL, Lean Six Sigma, or Agile are an added advantage.

Experience Requirements

• 3–8 years of relevant experience in business operations, IT operations, administration, or service delivery management.
• Minimum 2 years of experience managing teams or cross-functional operational activities preferred.
• Previous experience working in an IT services company, software development organization, or technology consulting environment.
• Experience coordinating with HR, Finance, IT, and project delivery teams.
• Familiarity with HRMS, payroll coordination, employee management, and operational reporting.

Key Performance Indicators (KPIs)

The Operations Manager will be evaluated on:

1. Operational efficiency and process improvements.
2. Employee productivity and workforce utilization.
3. Project coordination and delivery support.
4. Timely completion of operational activities.
5. Reduction in operational delays and costs.
6. Compliance with organizational policies.
7. Employee and stakeholder satisfaction.
8. Accuracy and timeliness of operational reporting.
9. Effective resolution of operational escalations.
10. Achievement of departmental performance objectives.

Preferred Candidate Profile

We are looking for a professional who demonstrates:

• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to handle multiple departments and operational priorities.
• Strong analytical and problem-solving capabilities.
• Experience managing teams in a fast-paced IT environment.
• Ability to maintain confidentiality and professionalism.
• Proactive approach to resolving operational challenges.
• Strong organizational and time-management skills.
• Ability to coordinate with domestic and international teams.

Why Join Softmason Technologies?

• Opportunity to work in a growing technology-focused organization.
• Exposure to IT services, enterprise software, AI, and digital transformation.
• Collaboration with cross-functional technical and business teams.
• Professional growth and leadership development opportunities.
• Opportunity to contribute to operational strategy and organizational development.