Director, Legal Operations

What You Will Do

Legal Operations Strategy & Functional Leadership

• Partner directly with Legal leadership to define and execute a multi-year Legal Operations strategy aligned with Scopely’s business priorities and growth
• Translate Legal department priorities into an integrated roadmap covering technology, process improvement, data, knowledge management, automation, training, and organizational capability
• Establish annual and quarterly priorities, success metrics, resource plans, and sequencing recommendations for the Legal Operations team
• Advise Legal leadership on tradeoffs among business impact, risk, cost, speed, and available team capacity
• Develop the Legal Operations budget, oversee spend, build business cases for new investments, and manage vendor and renewal strategy
• Identify opportunities to standardize, automate, and simplify Legal processes across Commercial, Corporate, Employment, Product Compliance, and other Legal functions
• Directly manage, coach, and develop the Sr. Manager, Legal Operations, who owns Ironclad CLM operations, knowledge management infrastructure, and AI implementation

Legal Technology Strategy & Governance

• Serve as the executive owner of Scopely’s Legal technology portfolio and establish a coherent architecture and investment strategy across CLM, knowledge management, matter management, e-billing, contract analytics, automation, and related tools
• Own the Legal technology roadmap, including technology selection, implementation sequencing, integration priorities, system rationalization, and long-term scalability
• Oversee Ironclad CLM as a critical Legal and business system, ensuring that the Sr. Manager has the direction, resources, governance framework, and stakeholder alignment necessary to operate the platform effectively
• Establish governance standards for workflow design, metadata, templates, permissions, approval logic, integrations, repository integrity, data retention, change management, and system access
• Review and approve significant platform changes, balancing user experience, business needs, control requirements, data integrity, and long-term maintainability
• Partner with IT, Information Security, Privacy, Procurement, Finance, and external vendors on architecture, security, integrations, implementation, support, and risk management
• Lead or oversee system migrations, data consolidation efforts, post-acquisition integrations, and other technology transformation initiatives

Knowledge Management, Automation & AI

• Establish the strategic vision and operating model for Legal knowledge management, including content architecture, taxonomy, ownership, curation, searchability, version control, and access governance
• Ensure that Legal’s institutional knowledge is captured, structured, maintained, and made accessible in ways that support self-service, consistency, and future AI applications
• Develop a portfolio of practical AI and automation use cases for Legal in partnership with Legal leadership, IT, and relevant business stakeholders
• Oversee the implementation and responsible adoption of AI-enabled tools, including chatbots, knowledge-based assistants, workflow automation, contract analytics, and other emerging technologies
• Direct the Sr. Manager’s hands-on execution of knowledge management and AI initiatives, including platform configuration, testing, content population, user feedback, optimization, and rollout
• Define success metrics for AI and automation initiatives, including adoption, response quality, time saved, reduction in repetitive inquiries, and measurable improvements to the Legal user experience
• Stay current on legal technology and AI developments and make informed recommendations regarding opportunities, risks, and investment priorities

Process Improvement & Business Partnership

• Serve as a strategic partner to Legal leadership, Procurement, Finance, Information Security, IT, People, Product, and other stakeholders to improve the end-to-end process of contracting and Legal support experience
• Establish scalable intake, triage, and routing models that direct work to the appropriate Legal or business resource and minimize unnecessary attorney involvement
• Use qualitative and quantitative data to identify recurring friction, diagnose root causes, and implement structural solutions rather than one-off fixes
• Support Legal leadership to define and adopt practical playbooks, self-service resources, approval frameworks, and standardized workflows

Data, Analytics & Performance Management

• Act as a strategic partner with Commercial Legal to design and monitor metrics such as contracting cycle times, intake volumes, routing accuracy, self-service rates, workflow adoption, support trends, system reliability, automation impact, and stakeholder satisfaction
• Establish a Legal Operations performance framework that measures the efficiency, quality, adoption, capacity, and business impact of Legal services and systems
• Create executive-ready dashboards and reporting for Legal leadership, highlighting trends, risks, opportunities, and recommended actions
• Use data to support capacity planning, prioritization, investment decisions, vendor management, and continuous improvement

What We’re Looking For

• 7-10+ years of experience in Legal Operations, legal technology, business operations, process transformation, consulting, or a related field, with clear progression in scope, responsibility, and organizational leadership
• Demonstrated experience leading or building a Legal Operations function within a high-growth technology, gaming, entertainment, digital media, or similarly complex global company
• At least 3–5 years of experience managing, coaching, and developing professionals, including experience setting priorities, delegating ownership, giving feedback, and building team capability
• Experience establishing a Legal Operations strategy, operating model, roadmap, budget, governance framework, and performance-measurement program
• Significant experience with enterprise CLM programs, including Ironclad or a comparable platform. Direct Ironclad administration experience is strongly preferred; the candidate must have sufficient technical depth to evaluate platform architecture, workflow design, data governance, integrations, controls, and adoption
• Demonstrated ability to manage budgets, negotiate with vendors, assess technology investments, and measure realized value
• Experience overseeing legal technology portfolios beyond CLM, such as knowledge management, e-billing, matter management, contract analytics, automation, compliance, or AI-enabled tools
• Proven ability to build or mature a knowledge management function and translate institutional knowledge into structured, searchable, reusable content
• Experience evaluating, implementing, governing, or scaling AI and automation tools in a professional-services, legal, technology, or corporate environment
• Strong analytical and systems-thinking skills, with the ability to identify patterns, diagnose root causes, and design solutions that scale
• Excellent executive presence and communication skills, with the ability to influence senior Legal and business leaders and translate technical or operational issues into clear business decisions
• Strong project and change-management skills, including the ability to lead complex initiatives across multiple teams with competing priorities
• A highly collaborative, practical, and service-oriented leadership style, with the judgment to balance user experience, business enablement, risk management, and operational discipline
• Comfort operating with significant autonomy in a fast-paced, evolving environment and the ability to create clarity, structure, and momentum amid ambiguity

Nice to Have

• Experience leading Legal Operations in a gaming, interactive entertainment, digital media, or consumer technology company
• Direct experience with Ironclad, contract analytics, legal knowledge platforms, or similar tools
• Experience with post-acquisition Legal technology integrations, data migrations, or operating-model integration
• Experience managing outside counsel, legal vendors, e-billing, matter management, or Legal department spend
• Experience developing responsible-use standards or governance frameworks for AI in a Legal or regulated environment
• Experience partnering with geographically distributed teams and supporting global Legal operations
• A sense of humor and a passion for mobile gaming

What Success Looks Like

Within the first year, the Director will have established a clear Legal Operations strategy and roadmap; created a well-functioning operating model for the Legal Operations team; enabled the Sr. Manager to own day-to-day CLM, knowledge management, and AI execution; implemented a consistent performance-reporting framework; strengthened governance across Legal technology; and delivered measurable improvements in self-service, workflow adoption, contracting efficiency, and Legal team capacity.