QA Manager, Live Operations

What You Will Do

The QA Manager will lead and develop a distributed QA team while driving scalable quality practices, release excellence, and cross-functional collaboration to deliver high-quality live game experiences for our game community.

• Manage, mentor, and support the growth and development of a talented QA team
• Build on existing team metrics to measure product quality and operational excellence
• Advocate for quality and serve as a spokesperson for continuous improvement initiatives
• Clearly communicate issues, risks, concerns, and successes to stakeholders, partners, and executives
• Foster strong collaboration across internal and external development, QA, and localization teams
• Partner with team leads to create effective plans, assignments, and schedules for all quality-related activities
• Continuously evaluate and improve QA, release, and deployment processes
• Champion QA and release excellence across the organization
• Help establish scalable quality practices that support the continued growth of the title
• Partner closely with engineering, live operations, marketing, and customer support teams

What We’re Looking For

• 5+ years of professional experience in quality assurance
• 2+ years of management experience across the full game development lifecycle
• Proven experience working on a live mobile game with a large and active player base
• Deep understanding of QA methodologies, frameworks, and industry best practices
• Demonstrated ability to drive change and influence teams toward exceptional product quality
• Experience embedding QA practices within multidisciplinary development teams
• Experience in live operations and partnering with Marketing, Customer Service, and Live Support
• Experience building and leading distributed or remote teams
• Strong knowledge of software testing, QA processes, software development, change management, and process improvement
• Proficiency with bug-tracking systems and test-plan management tools
• Strong communication, organization, and stakeholder-management skills

Bonus Points

• Experience working in mobile free-to-play or core gaming environments
• Familiarity with release management, automation, and quality metrics