Account Manager (Strategic)

Responsibilities:

• Own a concentrated portfolio of Runpod's largest strategic accounts (typically fewer than 20), carrying the relationship, retention, and expansion for each.

• Operate a high-touch engagement model - monthly (or more frequent) executive and technical touchpoints, deep account planning, and multi-year growth strategies.

• Partner day-to-day with each account's dedicated Forward Deployed Engineer to align technical outcomes with commercial expansion.

• Be proactive and innovation-led: don't just resolve issues - bring new Runpod capabilities, roadmap, and ideas that drive new use cases and increased spend.

• Drive large, complex renewals and expansions; negotiate high-value, multi-year commercial terms, pricing, and SLAs.

• Build executive relationships and run strategic business reviews on ROI, roadmap alignment, and future capacity planning.

• Serve as the voice of your strategic customers internally - influencing product, engineering, and supply priorities on their behalf.

• Own accurate forecasting, account plans, and health/expansion metrics (NRR, expansion revenue, sentiment) in the CRM, and report to leadership.

• Travel periodically to visit your strategic accounts and represent Runpod at key industry moments.

Requirements:

• 6+ years in account management, with at least 2 of those years owning complex accounts - ideally in AI infrastructure, GPU cloud, neoclouds, cloud/compute, or developer tooling.

• Track record owning and growing a concentrated book of large, complex strategic accounts (multi-million-dollar, ideally $50M+ relationships) with executive stakeholders as opposed to high-volume portfolios.

• Multi-year, seven-to-eight-figure renewal and expansion negotiation experience.

• Strong technical acumen and executive presence - equally credible with developers/ML engineers and C-suite buyers.

• Proactive, consultative operator who drives expansion and innovation, not just issue resolution.

• Comfortable partnering closely with technical field teams to turn technical wins into commercial expansion.

• Excellent negotiation, communication, and presentation skills across technical and business audiences.

• Strong command of account health and revenue metrics (NRR, expansion, churn, usage), with CRM discipline and accurate forecasting (We use Hubspot as our CRM).

• Comfortable in a fast-moving, ambiguous, build-it-as-we-go environment; experience building AM motions or playbooks from an early/greenfield stage is a plus.

• Successful completion of a background check.