Field Engineer

Overview:

• Role: Field Engineer for our client Lenovo.
• Payroll: Rigved Technologies.
• Module: Field Engineer
• Location: Mumbai
• Experience: 1+ years of experience

Roles & Responsibilities:

• Working hours: 24*7
• Week off depends upon roster/No Fixed Saturday/Sunday & Holiday off.
• Need to visit stores in all areas.
• Having personal vehicle (bike) is an advantage
• Working on National Holidays against which you shall be eligible for double pay.
• Public Holiday will be working against which comp off will be provided
• Provide outside support to Reliance Retail Outlets for all IT calls
• (Must have Knowledge on PC, Printers & Basic Knowledge of networking, Networking equipment's).
• Coordinate with Regional Coordinator for tasks and activities to be performed.
• Will perform Periodic Preventive Maintenance activities
• Get signoffs for activities performed from Store Manager, State IT team and send a report to Retail Helpdesk
• Coordinate with Retail Helpdesk for ticket status and call closure
• Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required
• Coordinate with MSL logistics for spares availability
• Perform initial physical inventory verification and asset tagging and submit a report

Will Perform Rollout Activity:

• 50%-70% travelling will be there to cater services.
• Experience into Hardware & networking.