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Rigved Technologies
Rigved Technologies5 open roles

State Call Coordinator

India · Full-time

  • Posted 2d ago
  • From Rigved Technologies’s careers page
Location
India
Type
Full-time
Experience
2+ years
Department
Information Technology
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About the role

Overview:

  • SCC - State Call Coordinator

Module: Field

Skill Required:

  • Proven work experience as a Technical Support Engineer
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues

Roles & Responsibilities:

  • Week off depends upon roster/No Fixed Saturday/Sunday & Holiday off.
  • Call Coordination, Assignment, Team Management.
  • Remote Technical Help to Field Engineers
  • Ensure the calls are closed within the SLA timeframes
  • Escalate to RC if any assistance is required for any call
  • Coordinate with respective Central support teams & vendor for resolving calls
  • Ensure timely updates are given to RRL State team on any activities & tasks assigned

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Rigved Technologies

About Rigved Technologies

Enterprise cloud, cyber and digital services

Rigved Technologies provides enterprise cloud, cybersecurity, data and AI, and digital workplace services.

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