AVP/VP, Client Services (RadScience)

Roles and Responsibilities:

Client Leadership & Strategy

• Serve as a senior strategic partner to pharmaceutical and biotechnology clients
• Lead complex engagements across scientific visualization, medical education, congress strategy, digital experiences, and innovation initiatives
• Anticipate client needs, identify solutions, and drive long-term account growth
• Partner closely with Scientific Strategy, Creative, Medical, Experience Design, and Project Management teams to deliver exceptional client outcomes

Business Growth

• Develop and execute account growth strategies across assigned clients
• Identify opportunities to expand relationships and introduce new capabilities
• Lead and support new business opportunities, pitches, proposals, and SOW development
• Contribute to the continued growth and positioning of the Scientific Visualization practice

Financial Management

• Own account performance, forecasting, profitability, and resource planning
• Partner with finance and operations teams to manage budgets, scope changes, and revenue goals
• Ensure delivery of profitable and sustainable client engagements

People Leadership

• Build and scale a strong leadership bench through effective coaching, succession planning, performance management, and career development initiatives
• Create and implement team development strategies that strengthen client service capabilities, business acumen, communication skills, and leadership competencies across all levels
• Partner with department and practice leaders to identify organizational capability gaps and develop targeted talent and skill-building plans

Cross-Functional Collaboration

• Collaborate across Real Chemistry's Medical capability and broader organization to deliver integrated client solutions
• Champion innovative approaches, emerging technologies, and AI-enabled ways of working
• Serve as an ambassador for the Scientific Visualization practice internally and externally

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you
• You are passionate about transforming complex science into engaging experiences and communications
• You thrive in a collaborative, matrixed, and fast-paced agency environment
• You enjoy building client partnerships and growing businesses
• You are a strategic thinker with strong commercial acumen and executive presence
• You embrace innovation, AI, and evolving technologies

What you should have:

• 10+ years of experience (AVP) or 12+ years of experience (VP) within healthcare communications, medical education, scientific communications, scientific visualization, healthcare marketing, or related agency environments
• Demonstrated success leading and growing pharmaceutical and biotechnology client relationships
• Experience managing large accounts, complex programs, and multidisciplinary teams
• Strong business development skills with a track record of driving organic growth and contributing to new business wins
• Familiarity with scientific visualization, medical communications, medical affairs, congress strategy, and digital engagement programs
• Exceptional communication, presentation, relationship-building, and leadership skills