Merchandising Manager, Eyewear

About Quince

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

Our Culture

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
• Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

Merchandising Manager, Eyewear

We are seeking a Merchandising Manager, Eyewear to join our growing team. This merchant will be responsible for delighting Quince's growing customer base by building and scaling the Eyewear assortment, with a particular focus on prescription (Rx) lenses — spanning frames, single-vision and progressive lenses, blue-light, readers, and sunglasses.

Key Responsibilities

• Scale the Eyewear business by adding to, refining, and improving the assortment across frames and prescription lens offerings
• Own the prescription lens strategy — lens types (single vision, progressive, blue-light, readers), coatings, materials, and index options — and identify the right expansion opportunities to set the business up for long-term growth
• Work closely with product development, sourcing, and technical design to develop and improve frames and lens quality, and to ensure a seamless Rx fulfillment experience for the customer
• Partner with vendors and optical labs to deliver on quality, price, and prescription accuracy
• Partner with planning, site merchandising, and marketing to grow the business
• Obsess about every aspect of our products (fit, quality, lens performance, price) to deliver for the customer
• Help drive the business forward to meet sales targets, customer ratings/return rates, and improved margins

Requirements

• Role is based in San Francisco, California, with a 3 days per week in-office requirement
• 5–10 years of retail merchandising experience, ideally within Eyewear, optical, or prescription lens categories; luxury expertise preferred
• Working knowledge of prescription lens technology, optical fulfillment, and frame construction strongly preferred
• E-commerce and/or DTC experience preferred
• Proven track record of progressing within an organization and demonstrating continuous growth in roles and responsibilities
• Product obsessed, with experience leveraging data tools and external sources
• Critical eye to anticipate customer needs (both the “science” and “art” of retail merchandising)
• Highly organized, detail-oriented, and analytical, with focus on execution, problem-solving, improving processes, and brand enhancement
• Continuous learner and highly curious; open to new perspectives; proactive when changing course and facing added challenges
• Excellent written and verbal communication, presentation, and interpersonal skills
• Motivated by a fast-paced, collaborative environment where flexibility to stretch into or out of functional comfort zones is crucial for team success
• Bachelor's Degree, preferred