Learning and Quality Specialist

About Quince

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more.

Our Culture

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA.
• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down.
• Here, responsibility is not determined by role, tenure, or seniority. Every team member has the opportunity to drive our business and shape our trajectory.

If you're someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

The Role

Learning and Quality Specialist

We are seeking an organized, proactive leader to support the continued growth and performance of our Learning & Development team. As the Learning and Quality Specialist, you will play a critical role in ensuring training effectiveness, audit compliance, and cross-training initiatives across PM shifts. You'll lead onboarding sessions, oversee trainer performance, and drive accountability across all learning programs to ensure consistent quality and engagement.

This role requires strong communication, analytical thinking, and a solutions-first mindset. You'll serve as the primary point of contact for evening training operations, partnering closely with supervisors and leadership to track progress, identify risks, and continuously improve our training ecosystem.

Responsibilities:

• Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials.
• Provide structured coaching and feedback to trainers to improve effectiveness and engagement.
• Ensure consistency in training standards, delivery, and expectations across all PM trainers.
• Own and lead onboarding sessions for PM shift new hires, ensuring consistent delivery and engagement.
• Track and report on new hire training progress, productivity ramp-up, and early retention.
• Partner with supervisors and managers to identify risks or additional support needs for new hires.
• Maintain onboarding dashboards in Google Sheets and provide weekly updates to leadership.
• Track and manage cross-training completions and progress across departments.
• Maintain accurate reporting dashboards to ensure leadership visibility into skill development.
• Identify training gaps and propose solutions to strengthen multi-skill readiness among associates.
• Serve as the primary point of contact for PM training operations when the Learning Manager is unavailable.
• Lead trainer meetings to communicate updates, process changes, and performance expectations.
• Support scheduling, coordination, and execution of training and learning initiatives.
• Provide input on curriculum enhancements based on audits, feedback, and evolving business needs.
• Support change management initiatives by reinforcing updated SOPs and training content.
• Drive accountability across trainers and learners to ensure compliance with training standards and quality expectations.

Requirements:

• Bachelors degree
• 2–3 years of training, facilitation, quality assurance, or learning & development experience (warehouse or operations environment preferred).
• Demonstrated leadership or supervisory experience (formal or informal).
• Strong proficiency in Google Sheets (formulas, pivot tables, reporting).
• Communication: Clear, professional verbal and written skills for engaging associates, trainers, and leadership.
• Feedback Delivery: Ability to provide constructive coaching that improves trainer and learner performance.
• Conflict Management: Skilled in addressing trainer/learner issues while maintaining professionalism.
• Analytical Thinking: Able to track, interpret, and act on training data to drive improvements.
• Accountability: Consistently holds self and others to performance standards.
• Strong organizational and time management abilities.
• Proactive problem-solver with a solutions-first mindset.
• Demonstrated ability to step into higher-level responsibilities during manager absences.
• Interest in career progression toward Learning Manager role.

Physical Requirements:

• Lifting up to 25 pounds with or without reasonable accommodation
• Standing and walking throughout the entirety of your shift with or without reasonable accommodation
• Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects with or without reasonable accommodation

Pay Range:

$60,000 - 80,000 annually (hourly, full-time). All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Why Quince?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Equal Opportunity & Hiring Integrity

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. Employment is contingent upon successful completion of a background check.

Security Advisory: Beware of Frauds

Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom, never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing.