Technical Account Manager

What you’ll do:

• Proactively monitor campaign performance to ensure the book of business is healthy and has an opportunity to scale.
• Investigate campaign related concerns including: Campaign under-deliveries, poor performance, data discrepancies (impression, click, conversion, etc.), issues related to fraud and brand safety, site tag implementation and creative issues, and integrations with various third party systems.
• Provide technical insight and support for complex site tag setup, goal recommendations, performance / delivery / viewability trade-offs, modeling recommendations and standard methodologies, creative setup, and campaign setup recommendations.
• Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter.
• Respond to and/or amplify issues in a timely manner, communicating effectively between our Sales, Product, and Engineering teams, consistently striving for a satisfactory resolution.
• Provide excellent customer support through internal and external client communication channels.
• Develop a deep understanding of Quantcast product offerings and help customers align the right products to achieve their goals.

Who you are:

• 4+ years of experience in online advertising and in a client facing role supporting a technology platform
• Advanced understanding and shown familiarity with troubleshooting Ad-Servers / Integrations and Tag Implemented platforms. Similarly, working with languages such as JS / HTML.
• Basic understanding of foundational statistical concepts such as Mean, Median etc.
• Run and Modify SQL to be able to pull the data needed in order to solve problems
• Strong attention to detail, ability to prioritize, communicate effectively and work in a dynamic environment. Ability to work both independently and as part of a team.
• BA/BS degree qualification