Associate Account Manager

About the Role

We are hiring an Associate Account Manager to join our Chennai team. In this role, you will own the success of a portfolio of SMB and long-tail customer accounts while partnering with Field Account Managers to provide operational support to strategic Tier 1 customers.

As a client-facing account manager, you will combine programmatic advertising expertise, operational excellence, analytical thinking, and strong relationship management skills to deliver measurable customer outcomes and build long-term partnerships.

What You'll Do

• Own a portfolio of SMB and long-tail customer accounts, serving as the primary partner for campaign success, customer relationships and business outcomes.

• Partner with Field Account Managers to support strategic Tier 1 customers through campaign execution, operational coordination and customer success initiatives.

• Partner with cross-functional teams throughout the campaign lifecycle, supporting setup, launch and QA while owning client communication, performance reporting, optimization recommendations, troubleshooting and overall campaign success.

• Analyze campaign performance, pacing, targeting, creative and measurement insights to identify optimization opportunities.

• Translate campaign data into actionable recommendations aligned with customer goals and KPIs.

• Own customer reporting, performance insights and business reviews to drive value and transparency.

• Ensure accurate tracking and measurement through pixel, tag, attribution and conversion validation.

• Identify opportunities for account growth through optimization, product adoption, upselling/cross selling and proactive account management.

• Collaborate with Sales, Account Management and other cross functional teams to deliver strong customer outcomes.

Who You Are

• 2–4 years of experience in digital advertising, programmatic advertising, account management, customer success, campaign management with demonstrated working experience directly with Clients, Advertisers, Brands, Agencies or external stakeholders.

• Strong understanding of campaign management, optimization, reporting, and digital measurement.

• Excellent analytical, communication, presentation, and problem-solving skills.

• Strong ownership mindset with the ability to manage multiple priorities in a fast-paced environment.

• Experience with leading DSPs including DV360, The Trade Desk (TTD), Amazon DSP, StackAdapt, Simpli.fi and other programmatic platforms. Working knowledge of Floodlight tags, tracking pixels, Google Tag Manager (GTM), conversion tracking and GA4 measurement solutions preferred.