Operational Excellence Coach

Company Description

Redzone, the Connected Workforce business unit within QAD, helps manufacturers make more products for less while greatly improving the employee experience. At Redzone, we are all about the people, what we call "the connected workforce."

We make frontline teams more engaged and more productive by combining exceptional software and world-class coaching, giving customers an average productivity increase of 26% in 90 days. Redzone brings together Production, Maintenance, and Quality teams to resolve issues and increase output. With an AI powered platform, nearly 2000 plants and over 500,000 users, Redzone is changing the way people work, one plant at a time.

Job Description

The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director and believe in leading-through-doing. They work directly with customers' shop floor staff, frontline leaders, CI directors and C-level executives.

This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually) throughout the United States. Coaches must be able and willing to transport themselves by driving and flying to customer locations up to 80% as needed. This role is not available for sponsorship. Must be authorized to work in the United States.

Bilingual in English and French is required.

Responsibilities

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories and miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

Qualifications

• Fluent in both English and French required
• Senior Operations Leadership experience in manufacturing environments required
• Previous experience in direct, hands-on manufacturing roles such as Operations Manager, Production Supervisor, and/or Continuous Improvement Manager
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize, and function effectively in a dynamic environment
• Ability to develop and maintain strong relationships with clients and internal teams
• Excellent interpersonal, organizational, written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and prioritize tasks to meet critical path deadlines
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
• Able to learn software required to perform successfully in this position
• Programmable Logic Controller (PLC) experience is desired but not required
• Must be able to provide proof of valid state driver's license

Education/Experience

• BA or BS in relevant fields such as Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, or Business Management
• 2 years in a similar position, providing direct coaching to business clients, is desired but not required

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• Compensation packages based on experience and desired skill set.

Compensation Package

• Base pay range: $125,000 - $150,000 USD Annual (12 Months).
• Placement within the pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.
• This position may be eligible for additional performance incentives.
• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid time off, parental leave, flexible spending accounts and employee assistance program.

About QAD and QAD Redzone

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. QAD Redzone helps enable QAD's vision for the Adaptive Enterprise by improving labor productivity, which directly impacts efficiency.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.