SAP Integration Architect

Areas of Ownership

This role is a blend of architecture and hands-on delivery and centers on SAP integration and orchestration as the core area of ownership and conversational AI as a secondary skillset.

• Own SAP integration and orchestration architectures: design and architect SAP integration and orchestration solutions spanning Parloa's AI platform, cloud and on-premise SAP estates, and non-SAP applications around digital SAP core.
• Deliver across the full project lifecycle: drive discovery, build, test, and go-live, by implementing integrations and automation workflows in cloud-native and hybrid environments over SAP state-of-the-art platforms such as SAP BTP (Integration Suite incl. SAP CI, Event Mesh, API Management, Integration Advisor, Open Connectors) and on-demand over legacy ESB such as SAP PI/PO.
• Master SAP interfacing technologies: Apply deep hands-on knowledge of SAP OData and REST APIs, SOAP WebServices, RFMs / BAPIs, and ALE/IDocs, including extensibility, monitoring, troubleshooting, connectivity configuration and performance tuning.
• Leverage your foundational SAP AI knowledge: apply your first hands-on experience with SAP Business AI and it's underlying components such as SAP AI Core and Launchpad, SAP Joule agents and skills to support AI-powered integration scenarios and extensibility.
• Lead customer conversations on demand: Run discovery workshops and architecture discussions as the trusted SAP integration expert.
• Collaborate across functions when needed: Work in tandem with Parloa's Agent Architects and FDEs, and provide technical guidance and enablement to non-SAP team members.
• Contribute to global SAP practice: Turn field experience and lessons learned into accelerators, reference architectures and playbooks that improve delivery repeatability.

Who You Are

• 5+ years of hands-on experience in SAP integration development and architecture incl. technical consulting, and delivering scalable integrations in live enterprise environments.
• Strong hands-on experience with SAP BTP Integration Suite: analyzing and applying standard integration packages as well as designing, building, and operating end-to-end custom solutions interacting across all SAP IS services, such as SAP CI, Event Mesh, API Management, Open Connectors etc.
• First experience in the field with SAP’s AI stack (e.g., SAP AI Core, SAP AI Launchpad, SAP Joule) and interoperability standards like MCP
• Foundational SAP ABAP knowledge and solid Groovy scripting skills
• Consulting or advisory affinity: experience guiding enterprise customers, partners, or systems integrators through solution discovery, architecture discussions, or implementation trade-offs
• Project and stakeholder management skills, with passion for meeting milestones and effective communication
• Entrepreneurial mindset with initiative, results orientation, and the ability to identify opportunities for impact
• Ability to travel and to be on demand on-site with customers and partners for key moments like discovery workshops, architecture reviews, and go-lives

Nice to Have

• Exposure to Large Language Models (LLMs) and conversational design to craft effective prompts that align with desired outcomes
• Exposure to customer contact center technologies, telephony and enterprise CX platforms
• Familiarity with SAP architecture frameworks (Clean Core, ISA-M, Extensibility Framework)
• Familiarity with the SAP CX and CRM solutions, such as SAP Service Cloud, SAP Sales Cloud etc.
• Familiarity developing extensions on SAP BTP using CAP is an important, though not core, differentiator
• Experience integrating non-SAP ERPs (MS Dynamics 365, Oracle NetSuite) and CRM/HCM systems (Salesforce, Workday, ServiceNow).
• Foundational knowledge of a cloud platform (AWS, Azure, or GCP) and Kubernetes; programming in Python, SQL, or TypeScript/Node.js.
• Foundational knowledge of SAP data and analytics (SAP BW/4HANA, SAP Datasphere, SAP Analytics Cloud).
• Experience working with or for SAP system integrators or within the broader SAP partner ecosystem
• Experience operating in fast-paced startup or high-growth enterprise software environments.

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.