Executive - Central Ops (Forex Services)

About the role:

The role involves a central process of customer support in KYC, onboarding queries via chat, email and calls for customers seeking forex buy/sell and remittance services for which the order is placed via web/app and then further process is managed by central team before passing the service level closure to regional on-ground teams.

Key Responsibilities:

• Engage with customers to verify their identity, eligibility, and documentation for forex services, ensuring compliance with KYC regulations.
• Clearly explain the KYC process, required documents, and benefits of the process to customers.
• Assist them for any other assistance needed and resolve via calls, chat and email.
• Participate actively in training sessions to stay updated on KYC compliance, product knowledge, and processes for issue escalation and resolution.

Must Have:

• Minimum of bachelor's degree in any stream.
• Excellent communication in English via calls / chat / text to help customer via omni-channel support.
• Experience of customer sales/service in banking or financial services role.
• On-site travel feasibility for Bangalore office.

Benefits:

• Industry Benchmarked salary. Full time position on the company's payroll.
• 6 Days / Week Rotational shift. Work from the office role.
• The company paid Group Medical Insurance, Personal Accident and Term Life Insurance.
• Comprehensive training programs to enhance skills and product knowledge.

Life at Niyo:

We are a Great Place to Work® certified company.

Values:

We live by these core values at Niyo:

• Bias For Action
• Customer Focus
• Innovation
• Integrity
• Ownership
• Teamwork

Kanji Forex Private Limited is an RBI-authorized Authorised Dealer Category II (AD-II) entity, owned by Finnew Solutions Private Limited, providing foreign exchange services in accordance with RBI regulations. Over the years, we have built a reputation for transparency, reliability, and compliance, ensuring that all transactions adhere to regulatory guidelines.