Branch Manager

About the role:

We are seeking Branch Managers - Forex Operations with Niyo Forex to join our team. This role would be based out of regional Forex Cash sale & service branches for our forex cash, remittance and other service operations for respective city.

Key Responsibilities:

• Oversee all cash handling procedures, including buying and selling foreign currencies, daily cash reconciliations, vault management, and ensuring accurate inventory of multiple currencies.
• Monitor real-time cash orders via app/web and retail customers and their delivery TAT.
• Ensure full compliance with anti-money laundering (AML) regulations, Know Your Customer (KYC) protocols, central bank guidelines, and other relevant financial laws.
• Deliver outstanding customer service by resolving queries, handling complaints, and building long-term client relationships.
• Drive branch profitability by meeting or exceeding sales targets for currency exchange, wire transfers, prepaid cards, and related services.
• Conduct daily opening and closing procedures, maintain branch security (CCTV, alarms, safe custody), and safeguard assets including cash and valuables.
• Prepare and submit daily/weekly/monthly reports on transactions, cash positions, profits, and audit compliance.
• Identify and mitigate risks related to counterfeit currency, fraud, and operational errors.
• Collaborate with head office on stock replenishment, rate updates, marketing initiatives, and promotional activities.
• Promote additional services such as travel insurance, international remittance services, or travel cards to upsell/cross sell and increase revenue.
• Handle administrative tasks, including maintaining records, stationery stock, and branch upkeep.
• Lead and manage branch staff, including recruitment interviews, training, performance evaluations, scheduling, and motivation to achieve sales and service goals.

Required Skills and Expertise:

• Minimum of bachelor’s degree. Any accounting degree or certificate preferred.
• Excellent communication with ability to manage team as well as customers.
• Hands on experience with billing tools, data analysis, team rostering and P&L.
• Forex Branch Sales & Operations Experience Mandatory

Benefits:

• Competitive salary. Full time position on company’s payroll. In-City-On Site Joining.
• Company paid Group Medical Insurance, Personal Accident and Term Life Insurance.

Values:

We live by these core values at Niyo:

• Bias For Action
• Customer Focus
• Innovation
• Integrity
• Ownership
• Teamwork