Network Operations Manager

About NexGen

NexGen Tech Solutions is a global technology consulting and digital engineering company helping enterprises accelerate innovation through Digital Product Engineering, Cloud Transformation, Generative AI (GenAI), Intelligent Automation, and Enterprise Technology Solutions.

Required qualification

• Bachelor's degree in engineering, computer science, information systems, operations or equivalent practical experience.

Key responsibilities

• 8+ years of experience supporting or operating large-scale production environments.
• 8+ years of experience across technology operations, production operations, reliability, service management, operational excellence or related disciplines, including 3+ years leading people or major cross-functional programs.
• Experience supporting broadband, telecommunications, networking, or service provider solutions.
• Strong understanding of customer-premises equipment (CPE) including: Broadband Gateways, Residential Gateways, Router, ONTs (Optical Network Terminals), Wi-Fi access points, Mesh networking solutions.
• Experience working with Internet Service Providers (ISPs) or telecommunications operators as customers.
• Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or cloud services.
• Strong understanding of cloud infrastructure including: Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI).
• Experience working closely with DevOps and Platform Engineering teams supporting CI/CD pipelines and production deployments.
• Experience supporting distributed microservice-based applications running in Kubernetes or containerized environments.
• Strong understanding of production monitoring and observability platforms such as: Grafana, Prometheus, Datadog, Splunk, ELK/OpenSearch.
• Experience leading production incident response for customer-facing services.
• Strong understanding of production networking concepts including: TCP/IP, DNS, DHCP, Routing, VPN, Load Balancing, Firewalls.
• Experience coordinating production changes across Engineering, DevOps, QA, Database Engineering, Cloud Engineering, and Security teams.
• Demonstrated success building or materially improving operational practices in a complex, customer-facing production environment.
• Strong knowledge of incident, problem, change, service transition, observability, reliability and continuous-improvement practices.
• Experience creating automation or tooling roadmaps and partnering with engineers to deliver measurable operational outcomes.
• Ability to define useful metrics, analyze trends and communicate decisions and risks clearly to technical and executive audiences.

Requirements

• Hands-on familiarity with APIs, scripting and modern delivery practices.
• Experience scaling operations across multiple customers, regions or a 24×7 support model.
• Familiarity with TR-069, TR-369 (USP), or similar remote device management protocols.
• Experience supporting ACS or cloud-based device management platforms.
• Understanding of DOCSIS, GPON/XGS-PON, or Fiber-to-the-Home (FTTH) environments.
• Experience building operational readiness programs for firmware or cloud service releases.
• Experience working with large service providers such as cable operators, telecommunications companies, or broadband providers.