Salesforce Project Manager

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions, integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more, to revolutionize workflows, elevate customer experiences, and deliver tangible results.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we have earned the distinction of being Salesforce's #1 partner for Agentforce.

We are hiring for a Salesforce Project Manager to work with our Mid-Market & Enterprise customers. As the Project Manager, you will manage projects by providing day-to-day leadership to analyze their requirements, developing designs, and implementing cloud-based solutions based on Salesforce platforms.

The ideal candidate has experience working with small and large customers and is comfortable with playing multiple roles on an engagement. The Project Manager is professional and confident in front of VP and Director-level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines.

You'll have the opportunity to:

• Monitor and manage project financials, scope, and schedule to ensure the project stays on track for assigned client projects
• Drive implementations of high-quality AI and digital service solutions
• Act as the primary day-to-day point of contact for the client and the operational aspects of the project, with a focus on building strong customer relationships
• Facilitate or co-lead with the customer project manager regular status meetings with the project team, sponsors, and all stakeholders
• Lead client-facing Outcomes and Business Objectives sessions at project kickoff, defining success metrics, desired business outcomes, and measurable goals, then track and report progress against those metrics throughout the engagement
• Support requirements ownership across the engagement, partnering with the SA to ensure business requirements are clearly captured, groomed, and traceable through delivery
• Own user story creation and lead grooming sessions alongside the Solution Architect, owning the quality of user stories and acceptance criteria
• Assist consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions
• Facilitate and support User Acceptance Testing (UAT), including coordinating test plans, tracking defects, and driving resolution with the project team
• Support end-user training efforts by coordinating training logistics, contributing to training materials, and ensuring readiness across client stakeholder groups
• Plan, initiate & manage Business-to-Business (B2B) Customer Relationship Management (CRM) systems and Artificial Intelligence (AI) software projects
• Coordinate with the Solution & Technical Architects to ensure that client business requirements are effectively incorporated into design specifications
• Execute role of Agile Scrum Master and guide the software development lifecycle (SDLC) process for systems and product delivery

Required Qualifications:

• 5+ years project management experience with packaged software or custom development implementation on the Salesforce Platform
• Experience working in a professional services/consulting environment
• Experience applying Agile approaches to project management
• Experience with salesforce.com, serving as project manager or scrum leader
• Experience with estimation/sizing and SOW/Change Order contracting
• Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
• Salesforce or AI delivery/solution experience, specifically overseeing blueprint and implementation projects on the platform
• Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications

Preferred Skills:

• A hybrid skillset, with prior role backgrounds similar to Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst
• Strong presentation and communication skills, including the ability to present functional and requirements content confidently to client stakeholders
• Ability to work cohesively within a team and/or effectively as an individual
• Bachelor's Degree in Business, Engineering, Information Technology or Management
• Professional and confident while maintaining a focus on customer success

Compensation:

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

• California: $94,400 to $266,300 USD annually
• Cleveland: $87,400 to $213,000 USD annually
• Colorado: $94,400 to $230,000 USD annually
• District of Columbia: $100,500 to $245,000 USD annually
• Illinois: $87,400 to $230,000 USD annually
• Maryland: $94,400 to $230,000 USD annually
• Massachusetts: $94,400 to $245,000 USD annually
• Minnesota: $94,400 to $230,000 USD annually
• New York: $87,400 to $266,300 USD annually
• New Jersey: $100,500 to $266,300 USD annually
• Washington: $100,500 to $245,400 USD annually

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

What's it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or remotely, we are focused on keeping everyone connected and unified as one team.
• Travel: For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: We build a culture of trust and understanding. We value good work, not the hours in which you get it done.
• Collaboration: You have a voice here. Our executive team holds town halls & company meetings where they address suggestions or questions, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Our teams love to have fun and celebrate the big things and the small things together.