Technical Account Manager

Job Summary

We are seeking a highly skilled and experienced Technical Account Manager in (MDR) Services / Security Operations Centre (SOC) Manager to lead our team in safeguarding our customers information assets.

The ideal candidate will possess a strong background in cybersecurity Data Engineering, Detection Engineering, Response Engineering, incident response, and team management, with a proven track record of effectively managing MDR services or SOC operations. Experience with cutting-edge technologies such as SIEM, SOAR, EDR and other advanced security tools is highly desirable. Experience in managing the team, mentoring / guiding members to advance in their career

Job Responsibilities

Incident Detection and Response:

• Oversee the monitoring, detection, analysis, and response to security incidents and threats in real-time.
• Utilize advanced security technologies such as SIEM, SOAR, TIP & MDR solutions to enhance visibility and response capabilities
• Coordinate with internal stakeholders and external partners to investigate and resolve security incidents promptly and effectively.
• Develop and maintain incident response plans and playbooks to streamline response processes.

Leadership and Management:

• Lead and manage a team of security analysts and incident responders, providing guidance, mentoring, and support to ensure high performance and morale.
• Develop and implement strategies, policies, and procedures to enhance the efficiency and effectiveness of MDR services or SOC operations.
• Foster a culture of collaboration, continuous learning, and innovation within the team.

Threat Intelligence and Analysis:

• Stay abreast of the latest cybersecurity threats, vulnerabilities, and trends, and incorporate threat intelligence into security operations.
• Leverage threat intelligence platforms and feeds to proactively identify emerging threats and develop mitigation strategies.
• Conduct in-depth analysis of security events and incidents using advanced analytics and machine learning techniques.

Tooling and Technology:

• Deploy cutting-edge security technologies and tools to support MDR services or SOC operations, including Google Chronicle, EDR solutions, SIEM, SOAR, and threat intelligence platforms.
• Ensure the proper configuration, tuning, and optimization of security tools to maximize their effectiveness in detecting and mitigating threats.
• Stay updated on the latest advancements in cybersecurity technology and assess their applicability to the organization's security posture.

Compliance and Reporting:

• Ensure compliance with relevant regulatory requirements, industry standards, and internal policies related to cybersecurity and incident response.
• Prepare and deliver regular reports and presentations to senior management, providing insights into the organization's security posture, incidents, and remediation efforts.
• Conduct Monthly Service Reviews, Quarterly business reviews on the performance.
• Based on the analysis of the metrics, provide insights on customer environment with Sales teams to upsell additional services

Requirements

• Bachelor's degree in Computer Science, Information Security, or a related field; advanced degree or professional certifications (e.g., CISSP, CISM, GIAC) preferred.
• Proven experience (10 years) in managing MDR services or SOC operations in a complex and dynamic environment and experience in supporting shared services operations supporting multiple enterprise customers
• Deep understanding of cybersecurity principles, threat landscape, attack vectors, and defence mechanisms.
• Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels.
• Hands-on experience with advanced security technologies and tools, such as Google Chronicle, EDR solutions, SIEM, IDS/IPS, and threat intelligence platforms.
• Experience developing and implementing incident response plans, playbooks, and procedures.
• Ability to work well under pressure, prioritize tasks, and make sound decisions in high-stress situations.
• Knowledge of relevant regulatory requirements (e.g., GDPR, HIPAA, PCI DSS) and industry standards (e.g., NIST, ISO 27001).
• Continuous learning mindset, with a commitment to staying updated on the latest cybersecurity trends.

Apply Now

Interested candidates should email their resumes to [email protected] to apply for the job. Please include the job title in the subject line of the email.