Senior Manager - User Experience : F&E

About the Team\nYou will join the Fulfilment and Experience (F&E) team at Meesho. F&E is the operational and technological backbone powering India’s most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users.\n\nFrom disintermediating traditional logistics through Valmo (Meesho’s unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match.\n\n### About the Role\nThis role offers a direct mandate to reshape a function that touches every single Meesho order, with full autonomy over team structure, roadmap, and how you solve the problem. It also gives you a seat at the table with senior leadership on one of Meesho's most visible 2-year bets, while allowing you to work at the intersection of scale (India's largest value e-commerce platform) and zero-to-one building.\n\n### What You Will Do\n- Order-to-delivery experience — speed, reliability, and predictability of the fulfillment promise\n- Post-order experience — returns, refunds, and how fast/painlessly they resolve\n- Customer support — treating support volume as a signal to fix root causes, not just a queue to clear\n- The fast delivery network bet — reimagining what "fast" means for value e-commerce, and what infrastructure/network changes get us there\n- A team of 10–15 — you'll build, coach, and scale a pod of builders (not just managers)\n\n### What You Will Need\n- B.Tech/MBA from a premium institute preferred\n- 5–8 years overall experience; 2+ years in management consulting, strategy & ops, or a startup/tech environment (e-commerce or logistics preferred)\n- Proven experience leading teams (min. 3 years managerial experience)\n- Strong analytical and structured problem-solving skills\n- High ownership, strong bias for action, comfortable with ambiguity\n- Excellent stakeholder management — you'll work closely with Product, Ops, 3PLs, and Meesho leadership\n- Demonstrated founder/past-founder experience, or a track record of shipping 10x/zero-to-one bets in a past role.\n\n### About us \nWelcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.\n\nCulture and Total Rewards section describes benefits and inclusive culture.\n\n