Staff Software Developer

Overview:

Take your career to new heights with Loopio! Loopio is on the hunt for a Staff Software Developer who thrives on solving complex challenges and is driven by curiosity. If you're passionate about building scalable, high-impact solutions and love collaborating across disciplines, this is your chance to make your mark.

You'll join our Contextualized Understanding (CU) Mission Team, a team of Engineers, Applied Scientists, Product Managers, and Designers building the knowledge graph and AI agents that give Loopio a deep understanding of each customer's business, and the evaluation framework that keeps every answer accurate and trustworthy. From shaping technical direction to mentoring teammates, you'll play a key role in scaling our systems and evolving our product.

We're deeply collaborative. Whether it's pair programming, technical design reviews, or whiteboarding ideas, we believe the best solutions are built together.

This role requires close collaboration with teams across Canada, the UK, and India. You will be expected to work from 11:00am to 7:30pm IST, with occasional evening calls to overlap with North American colleagues and customers.

What You'll Be Doing:

• Lead the design and end-to-end delivery of complex features for Loopio's web platform, from architecture through to production.
• Design and ship reusable frameworks and shared libraries that raise the bar for how every team at Loopio builds.
• Drive architectural decisions and system-level thinking, influencing design and execution across teams.
• Proactively build tooling and safeguards that prevent bugs before they reach customers.
• Contribute to Loopio's AI roadmap by evaluating third-party models, establishing patterns for agentic workflows and knowledge-graph-grounded retrieval, and defining technical and evaluation guidelines for AI-powered features.
• Drive technical design discussions and facilitate technical decision-making, driving consensus in ambiguous situations.
• Partner closely with the ML team to design, integrate, and productionise AI agents and knowledge-graph capabilities, turning research prototypes into reliable, well-evaluated features.
• Engage directly with customers to gather detailed feedback, and collaborate closely with Product Managers and Product Designers in an agile environment.
• Mentor and coach other engineers through technical guidance, design reviews, and code reviews.

What You'll Bring to the Team:

• You are still hands-on. You ship production code every week while setting technical direction.
• 8+ years of professional software development experience, with a proven track record of designing and delivering complex software systems at scale.
• Deep experience leading architectural discussions, influencing cross-team technical decisions, and driving consensus in ambiguous situations.
• Strong backend/API experience in Python, Java or PHP, including designing versioned, well-documented APIs consumed by multiple teams and services, and integrating with third-party systems.
• Hands-on experience building and operating cloud infrastructure like AWS or Azure.
• Frontend development experience with a solid understanding of React and JavaScript.
• Strong understanding of database design and relational databases such as MySQL.
• Exposure to AI technologies, particularly LLMs (e.g. OpenAI, Claude), embeddings, or natural language processing. Deep ML expertise is not required.
• Experience mentoring other engineers through coaching, design reviews, and code reviews; prior experience as a technical lead is an asset.
• A growing passion for driving processes and improving software development productivity for your team.
• Nice to have: TypeScript or Python, microservices and event-driven architecture, search and retrieval systems (semantic search, RAG), graph databases and knowledge-graph modelling, agent frameworks and tool-calling patterns, and experience evaluating and monitoring LLM-based features.

Loopio Engineering Technology Stack:

• React
• Node.js
• PHP
• Python
• Flask
• MySQL
• Elasticsearch
• Docker
• Databricks
• Amazon Web Services
• Chef
• Terraform

Where You'll Work:

• This is a remote-first opportunity with the advantages of working flexibly across India.
• Loopio is HQ'd in Canada, with hub regions in Canada (British Columbia and Ontario), India (HQ in Ahmedabad), and England (London).
• India and UK hub employees work according to the business hours stated above to enable global teams to have overlapping hours for collaboration.
• You'll collaborate virtually across the UK, India, and North America, with core sync hours and focus time for heads-down work during the workday.
• We encourage asynchronous collaboration to effectively work as a global #OneTeam.

Why You'll Love Working at Loopio:

• Your manager supports your development with ongoing feedback and regular 1-on-1s, using Lattice for 1:1s and performance conversations.
• You will have the opportunity to elevate your craft and explore your creativity, with a dedicated professional mastery allowance for more learning support.
• You'll be set up to work remotely with a MacBook laptop, a monthly phone and internet subsidy, and a work-from-home budget.
• You'll join a supportive culture that has built out opportunities for connection in a remote-first environment.
• Participate in townhalls, AMAs (Ask-Me-Anything), and company celebrations as #oneteam.
• Four Employee Resource Groups offer opportunities to learn and connect year-round.
• You'll be part of an award-winning workplace with an opportunity to make a big impact on the business.

Questioning Your Qualifications?

We recognize that potential candidates often don't apply for a position because they don't hit every single criterion in the job description, particularly members of underrepresented groups. Whether or not your experience checks off all the boxes, we encourage you to apply so your application receives a review from our team.

AI in Recruitment:

Loopio uses artificial intelligence technology to support recruitment tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription, and occasionally sourcing candidates. AI is never used to make final hiring decisions; all key hiring decisions are made solely by the Loopio team.

AI Usage in Interviews:

Candidates are expected to refrain from using AI-generated content to produce responses to interview questions during live interviews. For specific roles with a take-home assignment, AI may be used for initial support, but the final submission must reflect your personal insights, skills, and decision-making.

Equal Opportunity:

Loopio is an equal opportunity employer committed to building equitable, diverse, and inclusive workplaces. Please contact the Talent Experience team ([email protected]) if you require accommodations at any point during virtual interview processes.