Lead, Inbound Destination Operations

Position Summary

We are seeking an experienced Lead, Inbound Destination Operations based in our Dallas, TX office to oversee and drive global inbound logistics efficiency across all global Distribution Centers (DCs). While this is an individual contributor role without direct reports, high-impact leadership, ownership, and end-to-end accountability are paramount. This role carries direct responsibility for high-complexity regions, specifically 2 AMR FTZ (Foreign Trade Zone) DCs and 3 LATAM DCs, managing necessary changes in logistics operations following trade compliance policy adjustments, importation complexity, and destination container security.

Working closely with our 4PL control tower teams in Asia and Mexico and 3PL partners globally, you will serve as the primary escalation point for internal and external stakeholders, building robust cross-functional trust and credibility across our end-to-end supply chain network. The ideal candidate seamlessly balances deep, hands-on operational execution in US and LATAM inbound processes with acting as a confident ambassador and representative for Logitech—balancing service quality and cost efficiency, upholding compliance and process integrity, and continuously driving operational excellence for all inbound containers into global DCs.

Key Responsibilities

• Inbound & Control Tower Operations: Oversee inbound logistics operations into AMR FTZ DCs and LATAM DCs, ensuring strict adherence to trade compliance, importation rules, and destination container security standards. Collaborate closely with 4PL control tower teams in Asia and Mexico, serving as the primary escalation lead for internal and external stakeholders.
• Practical Business Analysis & Analytics: Perform hands-on, practical business analysis to translate complex logistics data into actionable operational strategies. Leverage advanced analytics using Asana, AI tools, and Power BI dashboards to evaluate network performance, maintain EDI data quality, improve ETA accuracy, and support strategic decision-making.
• Partner & Stakeholder Representation: Lead the comprehensive review and updating of international freight Statement of Work (SOW) documents (including Ocean, Air and all other ship modes) prior to contract reviews with Freight Forwarders (FFs). Directly represent Logitech Inbound Logistics with external suppliers, freight forwarders, 3PL/4PL partners, and DC warehouse management partners, serving as a proud and effective brand ambassador. Drive vendor performance evaluations, scorecard reviews (MBR/QBR), onboarding, SLA compliance, and service improvements.
• Cross-Functional Collaboration & Leadership: Partner with 4PL, 3PL, DC warehouse management, Global CSC, Trade Compliance, and Logistics Procurement to align Inbound plans, optimize service levels, and mitigate supply disruptions. Cultivate trust, influence, and peer credibility through strong execution and deep domain expertise.
• Risk & Exception Management: Design and enforce strict escalation and remediation processes for any operation disruptions, like critical in-transit issues, including severe delays, missing seals, theft cases, or severe cargo discrepancies requiring documentation revisions for Foreign Trade Zone (FTZ) receipts. Maintain cargo security frameworks and risk mitigation strategies across all active transportation networks.
• Project Execution & Process Innovation: Lead inbound supply chain optimization initiatives (network design, lead time reduction, container utilization, and landed cost control) to maximize operational efficiency and achieve cost targets. Direct logistics projects using tools like Asana to track milestones and status. Drive long-term process optimization beyond daily operational firefighting while fostering strong teamwork and fresh perspectives.