Refurbishment Operations Lead

Job Summary:

The Refurbishment Lead is responsible for managing the end-to-end execution and operational readiness of refurbishment programs across assigned products and regions. This role acts as the central program owner coordinating cross-functional teams to ensure refurb products can be launched, produced, transacted, and sold compliantly and efficiently.

Key Responsibilities

• Lead refurbishment projects from initial assessment through implementation, launch, and steady-state operations.
• Partner with the appropriate Design, Business Groups and technical teams to validate all product documentation required to support refurb operations.
• Coordinate the development and approval of required compliance labels and product labeling.
• Define and validate packaging requirements for refurbished products.
• Coordinate with Business Groups, Design, Compliance, Engineering, Product, Supply Chain, Operations, Inventory Control, Finance, Commercial, and other internal teams as required.
• Coordinate material planning with refurbishment warehouses and operations teams.
• Coordinate refurbishment production plans with warehouse teams.
• Partner eCommerce teams to align refurbishment production with expected demand and product launch timelines.
• Responsible for the planning and coordination of warranty refurb production
• Monitor execution against the production plan and resolve operational issues that may impact output.
• Monitor sales and consumption trends to identify demand spikes, slow-moving inventory, or potential replenishment needs.
• Facilitate regular project reviews and communicate status, risks, decisions, and required actions to key stakeholders.
• Continuously identify opportunities to improve refurbishment processes, planning accuracy, scalability, and operational efficiency.
• On site Support for our 3PL responsible for Refurb as needed
• Support innovation projects leveraging our Refurb Infrastructure

Qualifications:

• Experience in project or program management within supply chain, operations, manufacturing, reverse logistics, refurbishment, repair, or a related environment.
• Strong cross-functional stakeholder management skills and demonstrated ability to drive actions across teams without direct authority.
• Strong organizational and project management skills with the ability to manage multiple projects, products, and priorities simultaneously.
• Experience coordinating operational launches, production readiness, or product lifecycle activities.
• Ability to analyze inventory, demand, production, and operational data to support business decisions.
• Strong problem-solving skills and ability to identify risks, dependencies, and process gaps.
• Excellent written and verbal communication skills.
• Ability to work effectively in a global and highly cross-functional environment.
• Advanced proficiency in Excel and project management tools (Asana).
• Lean, Six Sigma, or continuous improvement experience is a plus.