Compliance Program Manager

Position Overview

ITS is seeking a detail-oriented, process-driven individual to join our Compliance team as the SCA Compliance Program Manager. This individual contributor role ensures that Operations and other stakeholders are following the day-to-day flow-down, tracking, and reporting processes that manage ITS's Service Contract Act (SCA) and/or other governmental obligations, including but not limited to USPS-specific requirements. The Program Manager works under the general guidance of the Director, Compliance & Risk Management and collaborates closely with Operations, Legal, Carriers, and outside consultants to build out and continuously refine the compliance process.

Primary Accountabilities

Carrier Onboarding & Acknowledgements

• Collaborate with Operations to facilitate subcontract carrier onboard calls to present the topics of SCA requirements, quarterly reporting requirements, deploy the handbook, and obtain signed acknowledgements.
• Facilitates the quarterly SCA acknowledgement cycle across active carriers, tracking responses and escalating non-responses.
• Ensures on-time completion of the required USPS - Subcontract (SubK) reporting.
• Addresses carrier pushback or non-compliance directly with the Operations team to resolve at the operational level; escalates as appropriate if unresolved.
• Participates in USPS vendor presentations, identifies new or changed requirements, and seeks solutions to align compliance with changes.
• Participate in Carrier Summit meetings (internal / external).

Wage Determination & Rate Integrity

• Develop methods for reviewing WD changes, reports updates to the ITS USPS Development Team to confirm changes and review for rate updates.
• Maintains the Wage Determination Catalog, allowing for the deployment of WDs in tandem with Rate Confirmations.
• Collaborates with IT to ensure flow-down methods, links, etc. are consistently functional and corrects any gaps in the process.
• USPS Contract Compliance
• Collaborate with the USPS Contract Development Team to ensure contract documents are well-organized and stored for the required retention period.
• Process & Audit Trail
• Collaborates with external resources to define and refine SCA compliance processes and documentation standards.
• Maintains a clear audit trail (acknowledgements, WD updates, badging status) sufficient to respond to a DOL Wage & Hour inquiry; supports investigative measures for external inquiries.
• Collaborates across Operations, Legal, IT, Carrier Network, and outside consultants to ensure flow-down obligations are met.
• Develops and revises SOPs applicable to SCA compliance as the process matures.
• May be assigned additional compliance responsibilities beyond USPS/SCA, including other industry-related regulatory topics, as delegated by the Director.

General

Beyond USPS-specific obligations, this role may be assigned additional compliance responsibilities relevant to the broader transportation and logistics industry.

Position Requirements

• 1-2 years of experience in compliance, contract administration, logistics, or a related field; internal candidates with ITS carrier/operations exposure strongly encouraged to apply.
• Bachelor's degree preferred, not required.
• Strong written and verbal communication skills.
• Comfortable taking ownership of a process and driving it forward through influence and collaboration.
• Strong analytical skills, with the ability to interpret regulations, rate data, and compliance documentation accurately.
• Strong attention to detail and comfort with recurring, deadline-driven tracking work.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).