Operations Manager

Role Overview

We are looking for an Operations Manager to manage end-to-end device operations, including GPS installation, fleet coordination, reverse logistics, field operations, and DEO management.

The role requires someone who can work closely with fleet owners, installation partners, logistics teams, and internal stakeholders to ensure smooth and timely execution. The ideal candidate should have strong ground-level operations experience and the ability to manage teams and multiple operational activities simultaneously.

Key Responsibilities

• Drive end-to-end GPS/device installation operations across customer locations.
• Coordinate with fleet owners, transporters, vendors, and installation partners for timely device deployment.
• Build and maintain a strong network of GPS/device installation partners.
• Manage reverse logistics, including device retrieval, collection, movement, and returns.
• Manage and coordinate a team of 20–25 DEOs/field operations staff.
• Plan and manage shift timings, attendance, manpower allocation, and daily operations.
• Track installation and retrieval targets and ensure timely closure.
• Handle operational issues and client escalations related to device installation and field operations.
• Coordinate with internal teams such as Sales, Customer Success, Product, and Engineering for smooth execution.
• Monitor operational SLAs, identify bottlenecks, and drive corrective actions.
• Maintain operational reports, trackers, and documentation.
• Identify opportunities to improve installation, reverse logistics, and overall operational efficiency.