Client Engagement Associate

Infollion Research Services Limited, incorporated in 2009, is a B2B human cloud platform focused on connecting businesses with senior talent and subject matter experts for on-demand contingent hiring and work arrangements. The company's portfolio comprises global management consulting firms, private equity funds, hedge funds, and corporates, with a focus on the gig economy particularly. By offering specialised services and leveraging its extensive network, the company provides a platform that bridges the gap between clients and top industry talent. The company has more than 140k experts, with a presence across most industries.

Key Role & Responsibilities: What You'll Do as SRA Client Engagement

• Match the Right Experts to the Right Projects: Quickly analyze client requests and identify the best-fit experts to support their research needs.
• Dive into Industry Insights: Stay updated on your clients' industries by reading and researching relevant information to understand their challenges and opportunities.
• Be the Bridge Between Clients and Experts: Develop seamless workflows for communication, time tracking, and monthly reporting to ensure smooth project execution.
• Build Strong Client Relationships: Act as go to person for clients, build trusted relationships, understand evolving needs, and identify opportunities to deepen engagement and support future requirements.
• Client Outreach & Relationship Development: Conduct regular outreach to existing clients and proactively identify and engage with new POCs within client accounts to strengthen relationships, expand account coverage, and generate new business opportunities.
• Pipeline Management: Ensure there is always a steady stream of projects by anticipating client needs and being proactive in planning.
• Stay Ahead of the Game: Regularly read about industry trends and upcoming projects to anticipate client needs and build a pool of relevant experts in advance.
• Act as a Mentor to the Team: Guide and support associates working on expert engagement to help them grow and succeed.
• Deliver Excellence, Every Time: Meet deadlines while ensuring that every project is executed with precision and high standards.
• Client Farming: Conduct regular outreach to existing clients and proactively identify and engage with new POCs within client accounts to strengthen relationships, expand account coverage, and generate new business opportunities.

Qualifications & Required Skills:

• Bachelor's degree in Business, Finance, Operations, Engineering, or a related field. MBA will be preferred.
• 2-4 years' experience in B2B client servicing, project management, Key account Management or similar client role. B2B sales experience will be an add on expertise, required for the role.
• Strong analytical and problem-solving abilities
• Advanced Excel and presentations skills.
• Passion for building relationships, understanding client needs, solving problems and result oriented.
• Proactive approach, with the ability to identify opportunities and translate client needs into relevant solutions.
• Strong organizational skills to keep track of multiple projects without missing a beat. Someone who can thrive fast paced environment and keep working with client & experts