Key Account Manager

About the Role

We are looking for a Key Account Manager to lead and grow relationships with some of our strategic global clients across management consulting and investment firms. This role sits at the intersection of client engagement and commercial growth, and is ideal for professionals who enjoy building deep partnerships, mining accounts and driving long-term revenue.

As a Key Account Manager, you will act as a trusted advisor to senior client stakeholders, driving sustainable account growth, building lasting relationships and partnering with delivery teams to ensure an exceptional client experience across geographies.

Key Responsibilities:

1. Mine and grow your accounts

• Map the account: teams, practices, funds, decision-makers and influencers.
• Identify and win new opportunities, including new contacts, dormant contacts and previously engaged leads.
• Build account plans with clear targets, whitespace analysis and cross-sell opportunities.

2. Build senior client relationships

• Hold regular meetings with client stakeholders, both virtual and in person.
• Act as the primary point of contact for the account and build long-term relationships with mid-to-senior leaders.
• Expand the account's footprint across new teams, domains and geographies.

3. Own pipeline and revenue

• Maintain a consistent flow of projects from your accounts.
• Forecast pipeline and revenue each quarter and deliver against your revenue target.
• Steer the account toward the right mix of services.

4. Partner on client servicing

• Work with delivery teams on scoping, client communication, feedback and issue resolution where needed.
• Make sure client expectations are clearly set and quality concerns are resolved quickly.

5. Build the business

• Contribute to cross-sell opportunities, strategic initiatives and process improvements.
• Share account and market insights with leadership.
• Keep client records and documentation accurate, and uphold Infollion's compliance standards.

What We are Looking For

• 3-5 years in B2B sales, key account management or business development, ideally in consulting, financial services or research and advisory.
• A track record of meeting revenue targets and expanding existing accounts.
• Strong relationship-building skills with senior stakeholders.
• Excellent communication, negotiation and presentation skills.
• Comfort with CRM tools, pipeline reporting and forecasting.
• Willingness to travel for in-person client meetings.