Business Analyst & Workflow Associate Consultant, Corporate Legal Solutions

Responsibilities:

• Conduct interviews, research, and process observations to identify automation opportunities
• Create process maps, requirements documents, and solution designs that reflect optimized workflows
• Develop and test automated workflows using no-code or low-code platforms
• Troubleshoot workflows not meeting customer expectations
• Alter existing workflows based on changing user requirements, Serve as the voice of the user, ensuring intuitive, efficient, and delightful end-user experiences
• Provide first-line support to business and legal users of CLM platforms and legal AI tools through established support channels.
• Support data-quality, reporting, testing, and administrative activities as needed.
• Facilitate workshops, client presentations, and real-time problem solving
• Maintain project ownership, monitoring timelines, scope, and budget to ensure successful outcomes
• Deliver client-facing reports, proposals, and supporting documentation
• Build expertise in legal technology tools, workflow best practices, and system integrations
• Collaborate with cross-functional teams including engineers, legal professionals, and developers
• Stay ahead of legal tech trends and identify areas for innovation and growth

What We Are Looking For:

• Strong analytical and problem-solving skills, especially around processes and systems
• Ability to communicate complex ideas clearly, both verbally and in writing
• Experience creating process documentation and workflow diagrams
• Comfort translating business requirements into technical specifications or configurations
• Proficiency with productivity tools such as Excel, PowerPoint, Word, and Visio or Lucidchart
• Technical aptitude and a willingness to learn no-code or low-code platforms
• Passion for legal technology, operations, or enterprise workflow automation
• Experience working with legal departments or related functions is a plus
• Entrepreneurial mindset that is confident, adaptable, and proactive
• Willingness to work in a fast-paced, collaborative, and remote-first environment
• Bonus: familiarity with platforms like TAP, ServiceNow, Onit, Checkbox, Airtable, Malbek, or Tonkean

Qualifications:

• Four-year undergraduate degree in business, finance, legal studies, MIS, computer science, or a similar field
• Three or more years of experience in consulting, legal operations, or process automation
• Demonstrated leadership in academic, professional, or extracurricular settings
• Relevant internships or early-stage startup experience preferred