Senior Manager, Research and Technology Enablement

Responsibilities:

Client AI Enablement

• Act as a trusted advisor to library and research department leaders on AI adoption, readiness, and responsible use
• Lead discovery with clients, including stakeholder interviews and workflow mapping, to identify and prioritize the research use cases where AI will have the most impact
• Design AI-enabled research workflows and agents, pairing each use case with the right tool in the client’s existing AI toolkit
• Build in clear verification and human review steps so AI-assisted research meets professional and risk standards
• Coordinate testing with client users, gather feedback, and refine workflows before wider rollout
• Lead client presentations, demos, and workshops, and support proposal and scoping conversations for new enablement work

Vendor Partnership & AI Product Insight

• Build strong working relationships with legal research and AI vendors, including product, engineering, and client success teams
• Develop deep, hands-on knowledge of vendor AI offerings such as generative AI research assistants, agents, and workflow tools
• Work with vendors on behalf of clients to clarify roles in workflow build, raise product gaps, and influence roadmap fixes
• Track and translate vendor product updates into clear, practical guidance for clients and internal teams
• Represent Harbor at vendor briefings, partner programmes, and industry events

Training, Adoption & Post-Launch Support

• Develop and deliver AI training for research teams and lawyers, including live sessions, quick-start guides, how-to videos, and office hours
• Create repeatable launch playbooks that help clients roll out new AI platforms with confidence
• Provide ongoing support after go-live, filling the gap that vendors often leave after initial rollout training
• Help clients measure adoption and value so they can show the return on their AI investments

Building Harbor’s AI Capability

• Lead AI and platform training for Harbor’s research and intelligence teams, from foundational skills to advanced use
• Develop internal guidance on the responsible use of AI tools in client work
• Capture what we learn from client engagements and turn it into reusable methods, templates, and service offerings
• Contribute to Harbor thought leadership on AI and the evolving role of research and knowledge teams

Qualifications:

• Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred
• Significant experience in legal research, knowledge management, or information services within a law firm, professional services, or corporate legal environment
• Hands-on experience with generative AI legal tools such as Harvey, Legora, CoCounsel, Lexis+ AI, or Westlaw AI-Assisted Research, including designing or testing AI-enabled workflows
• Deep familiarity with legal and business research platforms such as Westlaw, LexisNexis, and Bloomberg Law
• Proven experience in a client-facing advisory, consulting, or service delivery role, with the confidence to engage partners, department heads, and innovation leaders
• Experience working with vendors on product implementation, feedback, or partnership programmes
• Strong track record designing and delivering training and driving adoption of new technology
• Ability to map processes and translate how people work into clear, practical workflow designs
• Excellent communication and presentation skills, with the ability to explain complex technology in plain language
• Strong project management skills and comfort managing multiple client engagements at once