Learning & Development Specialist – Go To Market

Key Responsibilities:

Instructional Design & Content Development:

• Partner with GTM leaders and subject matter experts to identify learning needs and translate business priorities, knowledge gaps, and complex subject matter into clear learning objectives and effective learning solutions.
• Design and develop practical, engaging learning experiences across multiple modalities, including instructor-led and virtual learning, digital learning, presentations, toolkits, job aids, practice activities, assessments, and reinforcement resources.
• Apply adult learning and instructional design principles to recommend appropriate learning approaches, modalities, sequencing, and reinforcement within established program priorities.
• Curate and adapt existing internal and external content where appropriate to accelerate development and create cohesive learning experiences.
• Develop facilitator guides, participant materials, exercises, case studies, knowledge checks, and other resources to support effective delivery and application.
• Ensure learning materials are polished, consistent, accessible, and aligned with Harbor’s learning and brand standards.

Learning Project Management:

• Independently manage assigned learning projects from initial discovery through development, launch, and evaluation.
• Develop and manage project plans, timelines, milestones, deliverables, dependencies, and stakeholder responsibilities.
• Coordinate content development and review cycles across Delivery leaders/subject matter experts, Client Engagement, L&D, and other stakeholders.
• Manage multiple concurrent learning initiatives while maintaining quality and meeting agreed-upon timelines.
• Proactively identify risks, dependencies, scope considerations, and potential barriers and recommend solutions to keep projects moving forward.
• Facilitate effective project meetings, design sessions, content reviews, and stakeholder discussions.

Stakeholder Management & Business Partnership:

• Build effective working relationships with GTM leaders, subject matter experts, Learning & Development, and cross-functional partners.
• Lead discovery conversations with stakeholders and SMEs to understand business context, target audiences, performance gaps, and learning needs.
• Apply instructional design expertise to recommend effective learning solutions within established GTM priorities and program direction.
• Synthesize stakeholder and SME input into clear learning requirements, content, and deliverables.
• Communicate effectively with stakeholders at varying levels of the organization, including senior leaders, and proactively manage feedback, decisions, and next steps.
• Demonstrate strong business acumen and an understanding of the pace, client orientation, and performance expectations of a professional services environment.
• Partner with external learning/content providers as needed, coordinating inputs, reviews, and deliverables and ensuring resulting content meets defined business and learning requirements.

Learning Technology & Implementation:

• Develop and maintain digital learning content using tools such as Articulate 360.
• Support the implementation and launch of learning experiences through Workday Learning, including course setup, testing, learner journeys, materials, and launch readiness as appropriate.
• Conduct quality assurance and testing to ensure learning content and experiences function as intended.
• Leverage learning technology and AI-enabled tools, where appropriate, to increase the efficiency and scalability of content development.

Measurement & Continuous Improvement:

• Define appropriate measures of learning effectiveness based on learning objectives and desired business outcomes.
• Develop assessments, knowledge checks, surveys, and other mechanisms to evaluate learner understanding and experience.
• Review learner feedback, stakeholder input, and available learning data to identify opportunities for improvement.
• Recommend enhancements to learning content, delivery approaches, and supporting resources based on data and feedback.
• Capture lessons learned and reusable content or approaches that can support future learning initiatives.

Qualifications:

• Bachelor’s degree or equivalent relevant experience in Learning & Development, Instructional Design, Organizational Development, or a related field.
• 7+ years of relevant experience in instructional design, learning experience design, or Learning & Development, with demonstrated experience independently owning learning deliverables and workstreams for adult learners.
• Strong knowledge of adult learning principles, instructional design methodologies, curriculum development, and blended learning approaches, with the ability to translate complex business needs into practical, engaging learning experiences.
• Strong project and stakeholder management skills, with demonstrated ability to independently manage multiple priorities, timelines, deliverables, and stakeholder relationships.
• Excellent written and verbal communication and consulting skills, including the ability to facilitate discovery, synthesize complex information, provide recommendations, and develop polished, audience-appropriate content.
• Experience working within professional services, consulting, sales enablement, or a similarly fast-paced, knowledge-based environment strongly preferred.
• Proficiency with PowerPoint and learning/content development tools such as Articulate 360; familiarity with Workday Learning or a comparable LMS preferred.
• Highly organized and detail-oriented, with the ability to work independently, exercise sound judgment, and adapt to evolving business priorities while maintaining a high-quality learner experience.