Consultant, Implementation Engineer

Responsibilities:

• Assesses client needs and installs and implements industry-standard legal/accounting/consulting systems, integrations, and enterprise solutions
• Provides leadership to all members of the team
• Has advanced expertise with deployment methodologies
• Acts as the escalation point for complex situations and creates effective solutions
• Highly proficient with products and features
• Acts as go-to for go-live off-hours help for internal resources or general technical hurdles
• Performs upgrades to production systems as needed
• Migrates on-premises solutions to the Cloud using REST service via 3rd party tools
• Writes reports to review historical data using SQL and/or cloud-based reporting solutions
• Owns the end-to-end implementation of software products and services. This includes project scoping, planning, development, installation, configuration, deployment, and support.
• Owns client communication process and is responsible for setting client expectations on a project basis.
• Assists with product rollouts by ensuring end users are trained to be fully conversant with the software.
• Responsible for prioritizing and managing own workload to meet client expectations.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Provide design and architecture expertise for delivering client integrations
• Understand, develop, and implement integrations with a variety of systems including AD, Microsoft SQL Server Systems, flat files, XML files, and APIs on behalf of clients
• Provision Boomi ATOMS and troubleshoot on-prem resource access
• Deliver new integrations as both a technical resource for configuration and a functional resource working closely with client teams
• Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
• Be responsible for the overall integration strategy and rationalization of integrations
• Populate cloud-hosted systems using REST services
• Work closely with clients to roll out new software solutions that contain their data
• Delivering technical solutions to non-technical clients.
• Review and resolve complex technical support requests as needed
• Consistently maintains 80-90% of time spent on client-billable projects

Qualifications:

• Four-year degree in a relevant field or equivalent combination of experience and education
• At least 5+ years of experience in a customer-facing software implementation role in a legal services/law firm environment.
• Experience writing Microsoft SQL Server queries with a solid understanding of relational database structure and normalization
• Expert proficiency with Microsoft SQL scripting language
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality

Preferred Qualifications:

• Expert proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs, Parquet
• Expert proficiency in the following technical areas: IIS, SSL, XML, JQUERY
• Experience with ETL concepts and how ETL/Data Warehousing integrations differ from bi-directional sync style integrations
• Experience using Sisense reporting tool
• Experience in Legal systems such as Aderant, Elite, iManage
• Advanced level of knowledge in the legal operations and technical fields
• Experience with Dell Boomi
• Experience using Microsoft ADF
• Experience with ADF object types: Pipeline, Dataset, DataFlow, Linked Service, Integration Runtimes
• Experience leveraging Microsoft Data Factory to export data between systems
• Experience with keeping systems in sync using Data Factory tools
• Experience with Azure Data Factory
• Experience using the following: KeyVault, Storage (Blob & ADLSg2), Logic Apps or Power Automate
• Experience with Azure DevOps or Git (preferred) or TFVC
• Experience with Functions and connecting Azure services using Managed Identities (a plus)