US Team Lead, Legal Application Managed Services

Job Duties and Responsibilities:

• Offers the client technical direction by applying industry experience and best practices.
• Work with the team to ensure a high degree of customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service.
• Report to upper management on client issue status and progress.
• Client agreement budgeting tracking, resource allocation, change request management, resource scheduling and customer support.
• Presents Harbor’s capabilities and initiatives to a breadth of system stakeholders, for new and existing clients.
• Collaborates with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients.
• People management responsibilities throughout all phases of the employment life cycle, from hiring to exiting. This includes shaping and supporting a positive environment, setting team tactics for achieving goals, allocating and hiring resources (including vacation and sick approvals), evaluating performance, overseeing team operations, etc.
• Developing and coaching team members.
• Identify training needs for the entire team, co-ordinating possibilities with HR.

Experience, Education and Qualifications:

• 3+ years of experience with Legal Technology products, services, and/or experience in a law firm or legal services environment.
• 3+ years of experience in a customer-facing role.
• 2+ years of people-management.
• Proficient in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and all aspects of managing the project life cycle from inception to completion.
• Intermediate level of experience dealing with collaboration and project tracking tools: (JIRA, Confluence), and MS Project.
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus and punctuality.

Preferential Experience:

• Working with the Intapp product suite.
• Mentoring colleagues.
• Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs.
• Proficiency in SQL
• Experience in working with the MS Azure Platform, particularly with logic apps and functions.
• Experience working in Boomi.