Product Implementation Specialist

About the Department:

The Implementation / Delivery Department is responsible for onboarding the customer and ensuring the client's project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition.

Position Purpose:

We are looking for passionate, professional and customer focused individuals who will be responsible for delivering onsite training, implementation, and support to ensure new customers' successful adoption and utilization of greytHR.

About the Role

As an Onsite Engineer, you will play a crucial role in ensuring our clients' success with greytHR. You will be responsible for delivering onsite training sessions, guiding clients through implementation, and providing ongoing support to maximize the value they derive from our software.

Key Responsibility:

Post acquiring greytHR product expertise, you will be responsible for the following:

• Onsite Training Delivery:
  • Travel to client locations (Within Bangalore) to conduct comprehensive training sessions on greytHR functionality, configuration, and best practices.
  • Tailor training sessions to meet the specific needs and learning styles of diverse user groups.
  • Ensure clients have a thorough understanding of how to utilize greytHR to streamline their HR and payroll processes.
• Implementation Support:
  • Partner with clients during the implementation phase, providing guidance and troubleshooting assistance.
  • Configure greytHR settings and workflows to align with client requirements.
  • Assist with data migration and system integration.
  • Offer post-implementation support to address any issues or questions that arise.
• Customer Relationship Management:
  • Build strong relationships with clients, acting as a trusted advisor and advocate.
  • Gather feedback to identify areas for improvement in training materials and implementation processes.
  • Communicate effectively with clients, providing timely updates and addressing concerns promptly.

Preferred Functional Knowledge:

• Excellent verbal and written English communication skills.
• Proficiency in Hindi / Telugu / Tamil / Malayalam will be an added advantage.
• Proficiency in MS Excel Office Suite.
• Strong eagerness towards learning.
• Flexible with working hours as per project needs.
• Strong presentation and training facilitation skills.
• Knowledge of HR and payroll processes and best practices.
• Understanding of Indian payroll and statutory compliance is advantageous.
• Proficiency in MS Office Suite (especially Excel).
• Experience with customer support platforms (e.g., Zendesk, Freshdesk) is a value add.

Tools Experience if any:

• Microsoft Excel
• MS Access & SQL (Optional)
• Customer support tools, such as Zendesk, Freshdesk etc will be a value add.

Qualification and Experience:

• Bachelor's degree in any discipline with no career gap exceeding 3 years.
• Minimum of 2 years of experience in customer-facing roles, preferably in software training or implementation.
• Proven track record of client engagement and query resolution through effective communication.
• Strong customer focus with the ability to build partnerships and drive client success.

Benefits:

• Excellent learning and development opportunities in HR, payroll, and automation.
• A collaborative team and energetic work environment.
• Extensive interaction with diverse clients in a service-oriented industry.
• Flexibility to work remotely or on-site based on your preferences and project needs.
• Competitive compensation and a comprehensive benefits package that aligns with market standards.