Product Support Specialist

Job Title:

Specialist - Product Support

About Greytip:

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless 'Hire-to-Retire' solutions, powered by AI-driven analytics for enhanced employee experiences.

Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India's leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software.

At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

About Department:

Helpdesk Global, mainly helps the clients from SEA region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose:

Handle the number of queries that are coming in the form of tickets give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:

• Middle East region Payroll Knowledge
• Excellent Written & Verbal Communication
• Experience into Customer Support

Key Responsibility:

• Support clients on phone, email or remote support tools in using and deriving maximum value from the application
• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
• Proactively build strong customer relationships
• Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
• Solutionize either through configurations or workarounds to address client specific requirements
• Develop competence in the use of all the information systems used in implementation of the application
• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools Experience:

Experience in GreytHR & Freshdesk

Qualification and Experience:

• Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with international clients
• Excellent client handling skills
• Domain knowledge in Middle East Payroll is mandatory
• Thorough knowledge of Middle East Payroll statutory compliance will be an advantage.
• Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
• Excellent verbal and written English communication skills
• Excellent skills on effective telephone and email communication
• High degree of patience

Benefits:

• Excellent Opportunity to be involved in high impact work and progressive learning environment.
• Great team members energy filled work environment.
• Competitive salary.

External Skills And Expertise:

• Middle East Payroll Knowledge
• Good Written & Verbal Communication
• Experience into Customer Support