Program Manager

About Goodera:

Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences through a network of 2,500+ hosts.

Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

What we do:

• End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion
• Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities
• Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations
• Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience
• Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes

As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building and purpose-driven experiences.

About the Role

We are looking for a detail-driven Program Manager to join our team in Chicago. In this role, you will be the operational backbone of our corporate volunteering initiatives, acting as the vital bridge between Logistics, Customer Success Managers, and Experience sub-teams. You will be responsible for ensuring flawless event execution, maintaining precise data systems, and managing last-mile requirements to deliver exceptional, seamless experiences for our enterprise clients.

Key Responsibilities:

• Maintain accurate and up-to-date shipping and event data in internal systems used by Program Managers and Customer Success Managers.
• Update and manage the central event tracker by working with sub-teams in the Experience team; ensure data completeness and accuracy (a key performance metric).
• Maintain client context information and relay event-related details to the Experience team for smooth planning and execution.
• Monitor internal systems to track shipping requirements and coordinate with the logistics team to ensure timely dispatch of event materials.
• Create clear and comprehensive event briefs (for outdoor, kiosk, or other formats) to enable hosts to deliver engaging events.
• Review and quality-check final event materials such as presentations and "Know Before You Go" (KBYG) documents to ensure excellence.
• Act as the liaison between Logistics, Customer Success Managers, and Experience teams, resolving last-mile issues related to shipments, collaterals, or other event requirements.

Expertise and Qualifications

• Hands-on experience in social-impact or corporate volunteering, either working within a company's social impact team or working for a nonprofit or social impact vendor directly supporting corporate volunteering programs.
• Up to 4 years of full-time work experience
• Highly organized with strong attention to detail and a knack for problem-solving.
• Excellent communicator who can coordinate effectively across multiple teams and stakeholders.
• Comfortable working with data and internal tools to maintain accuracy and efficiency.
• Bias for action, high energy, perseverance, low ego and boundaryless behaviour to propel the team and organization forward.