Client Engagement Associate

About Goodera

Goodera is the world’s leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clients, including 60+ Fortune 500 companies, with meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns

Role Brief

As an Associate in Client Engagement, you won’t just be answering emails or maintaining client accounts. You will be managing relationships that drive global movements.

We are looking for someone with a combination of business acumen, analytical sharpness, and a genuine hunger for social impact. You will partner with volunteering champions at Fortune 500 companies worldwide, helping them realize their CSR goals, pitching innovative programs to maximize accounts, and ensuring our global corporate partnerships thrive for the long haul.

Key Responsibilities

1. Relationship Architecture & Advocacy

• The Trusted Advisor: Communicate directly with clients to decode their volunteering goals, build deep corporate trust, and maintain stellar relationships.
• Client Interventions: Assist in organizing and executing high-level client interventions, including workshops, creative proposals, and strategic presentations.

2. End-to-End Project Ownership

• From Idea to Impact: Take full ownership of client campaigns from initiation to completion. You will ensure complex global projects are delivered on time, within scope, and aligned with community needs.
• Internal Synergy: Act as the voice of the client internally, collaborating tightly with our operations and category teams to execute flawless experiences.

3. Growth & Retention Engineering

• Scale the Revenue: Meet (and confidently exceed) account expansion targets within your designated business pod by introducing clients to fresh, high-impact programs.
• Minimize Churn: Proactively flag delivery risks and construct proactive solutions to keep client retention near perfect.

Who You Are

• The Background: A relevant Bachelor’s or Master’s degree with 0 to 4 years of experience in managing projects or building client relationships (Exposure to a consulting setup or Social Impact Consulting is desired).
• The Articulation: Exceptional written and verbal communication skills. You can pitch complex ideas simply and naturally command a room.
• The Analytical Edge: Strong logical and data-driven capabilities to review campaign performance and identify operational gaps.