AI Project Manager

Responsibilities

We are seeking a driven and seasoned AI Project Manager with 8-12 years of proven experience in project delivery, customer engagement, and stakeholder management. The ideal candidate will have a solid background in product companies, exposure to AI-driven solutions, and a strong understanding of Indian enterprise customers.

This role demands ownership of end-to-end project delivery – from planning and customer interfacing to execution and deployment – while working closely with cross-functional teams, including Product Managers, Engineering, and Customer Success. You will be instrumental in ensuring customer satisfaction, timely delivery, and alignment with business goals.

The person in this role is expected to look externally to identify best-in-class delivery models, understand complex customer requirements, and drive multiple projects that improve customer experience and business outcomes. The SPM will play a pivotal role in managing AI-integrated product deliveries, working alongside engineering and design teams, and ensuring that the final solutions meet client expectations and organizational standards.

Key Responsibilities

• Own the full lifecycle of enterprise project delivery with a focus on AI-based product implementations.
• Serve as the key point of contact for customer communication, ensuring expectations are well managed and consistently met.
• Lead customer onboarding, requirement gathering, and post-go-live support for Indian enterprise clients.
• Drive project governance – timelines, scope, risk management, resource planning, and reporting.
• Collaborate with internal product teams to ensure business goals align with client outcomes.
• Translate customer feedback into actionable insights for future product enhancements.
• Work closely with product and engineering on delivery roadmaps and agile execution.
• Facilitate delivery of scalable, repeatable, and quality solutions within defined time and budget.
• Ensure high standards of compliance, documentation, and stakeholder communication.

Candidate Persona

• 8-12 years of project/program management experience in technology product companies.
• Proven experience handling enterprise-level Indian customers, understanding their business culture and delivery expectations.
• Strong exposure to AI/ML-based product implementations or integrations.
• Deep understanding of Agile/Scrum delivery practices.
• Demonstrated ability to lead multi-disciplinary teams and manage large-scale project delivery.
• Skilled in using tools like JIRA, Asana, or MS Project to drive delivery metrics and transparency.
• Exceptional stakeholder management, communication, and problem-solving abilities.
• Comfortable with fast-paced environments, ambiguity, and balancing strategic thinking with execution.
• PMP/PRINCE2 certification is a plus.

Skills Required

• IT Project Management